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Service Coordinator 

Position Bilingual Safe Homes Coordinator -Prince George's County  
Location Admin Building  
Department Stability Services  
Full-Time/Part-Time Full-Time  
Job Type Regular  
Level of Education Associate degree in Human Services field may substitute for one year experience.  
Shift Various Shifts  

Why work at House of Ruth Maryland?

At House of Ruth Maryland, you have the ability to expand your knowledge, promote change, and work alongside career oriented individuals while unleashing your own potential. We foster an environment of mutual respect, curiosity, and endless opportunities. Come join us and become a part of something special!

Position Summary: Safe Homes Service Coordinator is primarily responsible for evaluating and accepting participants into a community based rapid re-housing program, welcoming and orienting new residents to the program, providing crisis intervention and safety planning, developing an individualized intervention strategy, support system, and connection to programs, and providing follow up with program participants.  In addition, this position is responsible for developing relationships with area landlords and facilitating communication among program partners involved in the project: Safe Homes Strong Communities.  Offsite and home visits are part of the job.  Participants in the Safe Homes Strong Communities program are all victims of Intimate Partner and/or Sexual Violence and have experienced complex traumatic events that shape how they interact with the people around them.  The Service Coordinator must have a firm understanding of trauma, the effects of trauma, engaging traumatized people, and must be comfortable working in a Voluntary Services program model. To meet the needs of the client population, this position must demonstrate verbal and written fluency in English, with a preference for proficiency in a second language, ensuring effective communication across diverse backgrounds.

Standard Schedule: Standard hours for this position are Monday- Friday, starting between 8:00am-10:00am and finishing between 4:00pm-6:00pm. Flexibility to provide off schedule hours as needed to attend to critical work activities (home inspections, meeting with participants with schedule conflicts, etc.) is expected up to 10% of the time. This position is hybrid, with on-stie hours reporting to HRMs bulding location in Batlimore City. Local travel is expected around Baltimore City and County and encompasses up to 50% of the position. 

Primary Responsibilities:

  • Provide six to nine months of comprehensive and culturally sensitive coordination of services for a caseload of approximately 20-25 participants partially or fully enrolled in the Safe Homes rapid re-housing project.  Participants are referred from the HRM 24 hour hotline, other HRM departments, and self-referral through walk -in. 
  • Work with participants to make introductory contact within 24 hours of receiving case assignments, provide a thorough assessment of needs, create a comprehensive and culturally appropriate service plan with timeline for completion, and coordinate with internal and external providers of services.
  • Provide three months of follow up with participants after ending of rental assistance period. 
  • Assess safety needs, make recommendations for action to improve or maintain safety.
  • Gather and synthesize information on participant from agency sources and from significant recent and current community support systems.
  • Work with participants to clearly identify support people in the participant’s life and how they might contribute to the participant achieving goals.
  • Guide and support participants to increase self-sufficiency skills, safety, education on domestic violence, and problem-solving. Educate immigrant participants on American processes and systems including teaching self-advocacy skills and advocating on behalf of participants when necessary to achieve participant goals.


Experience/ Requirements:

  • Two years of paid or volunteer experience providing counseling, case management, or victim-centered advocacy.  An associate degree in Human Services may substitute for one year of experience.
  • Oral and written fluency in English, with a preference for proficiency in other languages.
  • Clean driving record, current state driver’s license, and reliable personal transportation.



COVID Policy Human Resources will maintain records of vaccination status, and this will not have any bearing on your employment.  
Benefits House of Ruth Maryland offers: medical insurance, dental insurance, Vision insurance, paid time off, sick leave, 403(b), and more.  
EOE Statement House of Ruth Maryland is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristics as outlined by federal, state, or local laws.  

This position is currently not accepting applications.

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