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Client Engagement Specialist - Outpatient Services 

About the Organization Established June 15, 1971, Valley Community Services Board is a publicly funded organization where citizens of Staunton, Waynesboro, and Augusta and Highland Counties can receive Behavioral Health, Substance Use and Developmental Services services. Valley Community Services Board serves as the single point of entry into publicly funded mental health, developmental, and substance use disorder services for these localities.

Valley CSB is a person-centered organization, tailoring treatment to each individual. We value competency and compassion in every service we provide. We are also a resource for educating the public about the nature of mental health, substance use, and developmental disabilities to dispel stereotypes and encourage support for individuals facing those challenges.

Valley Community Services Board is an equal opportunity employer and a drug free workplace.

Open Date 4/21/2023  
Close Date 5/21/2023  
Position Client Engagement Specialist  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Shift Days  
Req Number CLE-23-00002  
Number of Openings 1  
Number Filled 1  

VCSB is seeking a Client Engagement Specialist to join our Outpatient Services team! The Client Engagement Specialist provides client and clinical support services at the front desk, including customer service, waiting room coordination, electronic health record registration, along with other tasks.

  • Benefits
  • Sign-on bonus of $500.00 included with the first paycheck.
  • Health insurance as low as $20.00 per month for individuals. Family and dependent plans are also available.
  • Nine paid holidays.
  • Accrue up to 20 days of paid time off (PTO) per year from year one. PTO is immediately available upon accrual.
  • Participation in the Virginia Retirement System.
  • Professional development assistance provided at no cost.

Summary of Essential Functions

  • Greets clients at check-in.
  • Registers and schedules appointments for Outpatient Services.
  • Receives and triages phone calls.
  • Completes necessary documentation in the electronic health system.
  • Maintains effective professional relationships with the VCSB team and outside agency staff.

Minimum Qualifications

  • High school diploma, GED, or equivalent.
  • Valid Virginia driver’s license with an acceptable driving record.
Position Requirements  
Salary Information  
EOE Statement Valley Community Services Board is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Additional Requirements  

This position is currently not accepting applications.

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