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General Manager 


The General Manager has P&L responsibility and is primarily responsible for getting the right people doing the right things with clear accountabilities and metrics. Service responsibilities include developing a culture where service representatives consistently improve quality of service, product availability and inventory management, and grow business relationships. Operational responsibilities include developing a culture of continuous improvement to meet production and financial objectives, improve safety performance, and operate clean and orderly facilities. Success factors include Strong Leadership Skills, Self-Motivation, and Discipline.


  • Lead >80 full-time associates operating out of locations in Connecticut, Massachusetts, New York, and New Jersey with revenues of > $10MM
  • Manage a 57,000 square foot facility that processes >150,000 pounds of healthcare textiles each week
  • Manage field service operations including >20 daily routes that provide service to more than 2,000 customers each week across New York, Northern New Jersey, and New England
  • Leads service and operations to high and sustained standards of performance
  • Creates a high-performing and highly-engaged culture that attracts and retains the best people
  • Hires, on-boards, and develops talent in key positions
  • Sets clear and challenging expectations, regularly assesses performance, and holds others accountable to achieve objectives
  • Ensures collaboration and commitment across all functions, particularly between Operations and Service, and Service and Sales
  • Mentors and coaches staff using a supportive and consultative approach
  • Creates a learning environment that helps others to realize their highest potential by challenging them to stretch their capabilities
  • Ensures on-time delivery of production requirements while driving costs out of the system through productivity and process improvements
  • Develops and implements plans to foster the growth of existing accounts
  • Leverages profitability data when negotiating customer renewals and adjusts customer offerings to enhance performance
  • Creates a culture of continuous improvement and effectively implements conditioning disciplines to sustain results and improve the readiness of the workforce for additional challenge
  • Takes ownership of key metrics including associate engagement, customer loyalty, financial performance, and safety
  • P&L responsibility includes revenues, payroll, merchandise costs, and other expenses
  • Reports to the Vice President of Operations and direct reports include Regional Service Directors, Service Managers, Regional Director of Major Accounts, East Hartford Plant Manager, and Service Coordinator
  • Up to 50% regional travel is required
Position Requirements


  • Proven track record of serving in a general management and/or operations leadership role for a growing business with P&L responsibility and a large group of associates
  • Direct line leadership responsibility for major functions including multi-shift plant production/maintenance and field service operations
  • Strong leadership skills with the proven ability to build strong teams and credibility gained through significant results and relationship building with customers and colleagues
  • Demonstrated ability to create and sustain a culture of continuous improvement. Formal continuous improvement experience strongly preferred.
  • Customer focused with the proven ability to represent the Company with external customers as needed
  • Experience in textile laundering and/or medical field a plus
  • A bachelor’s degree or significant relevant experience required
  • Fluency in Spanish is a plus
  • Local candidates or regional relocations are preferred

Knowledge & Skills: Solid computer skills are required in Microsoft Office Suite (Excel, Word, Outlook). Strong verbal and written English communication skills along with customer relationship skills are required. Proven skills and abilities in organization, leadership, and decision-making required. Must have the ability to work in a fast-paced environment, analyze data and make recommendations, adapt to changing priorities, and manage multiple projects.

Certifications & Licenses: Valid driver’s license and clean driving record required at all times.

Work Environment/Physical Demands

Appearance: Associates will be required to wear clothing that is always in accordance with the company’s dress code policy.

PPE: Protective equipment is not required to perform essential job functions.

What Makes Nixon Different

A promising future! As the leading provider of textile rental to the out-patient healthcare market we continue to experience growth year over year with expansion into new markets. This growth enriches the lives of our associates by creating new opportunities.

Want to know more? Click here and see why our Associates say "I Am Nixon"

Nixon Uniform Service & Medical Wear is an equal opportunity employer.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization Our History

Founded in 1967 as a dry-cleaning business, Nixon Medical rapidly grew into a chain of dry-cleaners. We entered the textile rental market in 1969 and the business quickly evolved from consumer dry-cleaning into business-to-business textile management services.

Nixon Medical is the leading provider of textile rental service to the outpatient healthcare market. From our facilities in Connecticut, Delaware, Maryland, New Jersey, New York, Virginia, Massachusetts, and Texas. Nixon provides service to more than 8,500 customers each week across the Northeast, Mid-Atlantic, and Southwest regions.

Nixon Medical is a family owned and operated business. The company's shareholders, independent Board of Directors, and associates are committed to the core purpose and values of the organization.  
Location Beltsville, MD  
Full-Time/Part-Time Full-Time  
Shift Days  
Req Number OPE-23-00002  
Open Date 4/10/2023  

This position is currently not accepting applications.

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