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Title

Technical Support Engineer 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Global Service  
Description

Technical Support Engineer

The salary range for this postiom is $75k - $100k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.

** Sciton requires full vaccination as a condition of employment. **

Job Summary:

Shift:
The shift is from 8 AM to 5 PM (PST).

Traveling:

The TSE would only travel during the training period when they shadow the Field Service Engineers on service calls.

In this role you will:

  • Provide technical support for repair, test, calibrate, and installation of laser systems, sub-systems, and sub-assemblies.
  • Report to management any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems.
  • Maintain complete and accurate service records.
  • Interact with customers and monitor accounts.
  • Provide onsite technical support to customers as required.

 
Position Requirements

Essential requirements for the role:

  • Associates degree in electronics at a minimum
  • 5-10 years related field service experience in troubleshooting medical laser equipment.
  • Technically oriented with hands-on laser technical experience preferred.
  • Familiarity with computers, Word, and Excel
  • Continually develop positive relations within the Sales and Service Team
  • Build company and product knowledge.
  • Develop, exercise, and maintain excellent customer relations skills.
  • Working knowledge of customer needs in a medical environment.
  • Understand product alignment and certification to specification.
  • Demonstrate familiarization with basic Laser technology and applications.
  • Ability to work independently.
  • Ensure high output level and be able to multi-task.
 
Full-Time/Part-Time Full-Time  
Position Technical Support Engineer  
Location Palo Alto (HQ)  
About the Organization

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.



At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.



Life at Sciton:



At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:

• The support, recognition, and room to grow their careers within Sciton.

• Empowerment to develop their creative genius and encouragement to be lifelong learners.

• Incentives for creativity and innovation across the organization.

 


This position is currently not accepting applications.

To search for an open position, please go to http://ScitonInc.appone.com



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