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Open Door Assistant Coordinator 

Position Open Door Coordinator  
Full-Time/Part-Time Full-Time  
Base Wage $13-14.30 per hour based on education and/or experience  


The Open Door Assistant Coordinator is responsible for performing professional casework duties and provides self-sufficiency evaluation for individuals and/or families experiencing an immediate crisis mainly with victims or witnesses of crime. This position is responsible for the completion of intake needs and assessments, by navigating and meeting the need to best of one’s ability. Identifies appropriate community resources, ensures clients receive the necessary transitional and long-term services.

Essential Duties and Responsibilites include the following. Other duties may be assigned.

  • Manage caseload to meet expected outcomes and deliverables with case plans that establish SMART goals and demonstrate success criteria.
  • Provide needs assessment on new customers, schedules customer appointments, generates closure letters, and creates and maintain customer files which includes bookkeeping.
  • Connect customers with public and private community resources and provide support.
  • Maintain phone contact and initiate correspondence to determine changes in client's status.
  • Update data pertaining to assigned case load by completing and filing all case records.
  • Understand the emotional, environmental, and psychological problems confronting individuals that are facing crisis, able to relate to people of all ethnic backgrounds.
  • Work both autonomously as well as in a team and in a fast-paced environment.

Benefits and Perks At SAL Community Services, not only are we committed to serving our communities, we’re committed to our employees!

  • Paid time off
  • Paid meal break – (if you work an eight-hour day)
  • 9 paid holidays
  • 401(k) savings and investment plan with employer contributions up to 6%
  • Employee Assistance Program
  • A schedule typically between Monday – Friday
  • Professional development opportunities
  • Medical, dental, vision, life & pet insurance
  • A welcoming environment where you can be yourself and surround yourself with diverse, skilled, caring professionals as teammates!

Minimum Requirements

  • Required: Associate's Degree or experience in social work, social welfare or a closely related field. In lieu of degree, 5+ years of experience working with families in crisis may be allowed. Preferred: Associate's Degree plus 1 or more years experience in crisis management or human services field.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to understand and follow oral and written instructions.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Experience with Microsoft Office software, Adobe Reader, and other basic computer applications.
  • Maintain high attention to detail. Ability to recognize and identify treatment for risk indicators and establish model approaches for problem solving.
  • Must be willing to travel in and out of community
  • Regularly required to remain in a stationary position, move or traverse, operate computers, use hands/fingers, position self to the ground and then to a standing position and vice versa or from sitting to standing position and vice versa, and detect other’s actions from a distance and close up. The employee must be able to lift 10 pounds. Corrected vision and hearing aids may be used to have capacity for normal range required for seeing/hearing others, greeting others, answering phones, and interacting with others. This position works indoors.
About the Organization Mission

SAL Community Services (SALCS) strengthens children, families, and individuals to build and enhance thriving communities.

About Us

SALCS operates Skip-a-Long Child Development Services - early care and education centers in Iowa and Illinois, The Home Child Care Network - a network of licensed and license-exempt home child care providers in both the Quad Cities and Peoria areas, Open Door - a crisis assistance program funded by IDHS to help individuals and families in crisis navigate local social services, SAL Child Care Connection - the child care resource and referral program in Peoria, IL, the Child Care Resource and Referral of Midwestern Illinois that serves the Illinois Quad Cities and surrounding counties, and Early Head Start Child Care Partnerships that serve Rock Island, Henry, and Mercer Counties in Illinois. SALCS is at the forefront of public policy and issues regarding early care and education and individual and family social services, and is dedicated to making sure all families have what they need to be successful, regardless of financial means.

EOE Statement SAL Community Services is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and shall occur without regard to actual or perceived race, creed (including religious dress and grooming practices), color, religion (or for requesting an accommodation for a religious belief), sex, age, ancestry, national origin, genetic information (as defined in Title II of the Genetic Information Nondiscrimination Act of 2008 (GINA)), military status or discharge status, veteran status, qualified disabled veteran status, sexual orientation, gender identity or gender expression, transgenderism, marital status, citizenship status, familial status, physical or mental disability (or for requesting an accommodation for a disability), association with a disabled person(s), medical condition (including HIV or AIDS status, cancer related or genetic characteristics) arrest record (unless doing so violates contractual, funding, or licensing requirements), order of protection status, pregnancy (including conditions related to childbirth or breast feeding), homelessness or any other characteristic protected by applicable federal, state, or local law.  
Location Open Door - IL Quad Cities  
Exempt/Non-Exempt Non-Exempt  
Open Date 3/27/2023  

This position is currently not accepting applications.

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