Email Opening Title Participant Services Specialist   About the Organization MOBE guides people to better health and more happiness. We help people discover connections between aspects of their lifestyle that affect health and well-being, including their medications and supplements. Behind our innovative solutions are robust data analytics, digital application, and a uniquely human philosophy. With one-to-one connection and compassion, we motivate people to transform their lives. MOBE is a high-growth organization with a culture built on trust and collaboration and our team is our most significant asset. Supporting and empowering others is at the core of our service and is also the foundation of our culture. We value a workforce made up of people with differences who are eager to learn from each other and grow personally and professionally. We extend this approach to our partners and communities, seeking to increase understanding and expand opportunities across all groups. Go to https://www.mobeforlife.com/DEI for more about diversity, equity, and inclusion at MOBE.   Description MOBE MOBE guides people to better health and more happiness. Behind our innovative health solutions is uniquely human philosophy. We believe that person-to-person connections and understanding can make a difference in a world where self-care can be complicated, and health care is ever-evolving and complex. MOBE works with health plans and large employers to identify individuals who are frequent users of health care but aren’t finding resolutions for their underlying health issues. We use a whole-person approach and guidance to impact health outcomes positively. Supporting people is at the core of our business, employees included. MOBE is a high-growth organization with a culture built on trust and collaboration. Consistent across our teams and offerings is a belief in the power of people doing good together. We genuinely care about people and consider our workforce the most significant asset. Job Description: With a passion for helping others, MOBE Participant Services Specialist ensures a seamless and exceptional participant experience, aiding the organization in activities that support participant retention and satisfaction. Success is accomplished by accurate information delivery, prompt issue resolution, participant experience improvement identification, and projects that enhance the participant experience. The PPT Services team responds to participant phone calls and emails answering questions, sharing information, listening to feedback, delivering effective solutions, and providing consistent follow-up. They also check in with participants to ensure an exceptional experience. As experts in MOBE programs and services, they leverage their knowledge to assist MOBE Guides, Pharmacists, and Engagement Specialists in optimizing the participant experience, sharing information and issue resolution. Responsibilities: Participant experience Monitor and manage online and telephonic requests for information or additional support from participants escalating to senior specialist as needed Ensure MOBE client satisfaction by resolving and responding timely to participant issues and requests Assist Engagement Specialist, Guide and Pharmacists with participant experience issues or questions as a subject matter expert Resolve participant related issues based on department protocol Administer and execute concierge program Guide Support Respond to calls and emails (cases) from our Guide team to support the participant experience Operations Contribute to knowledge management and job aid documentation Support participant experience and department improvement Perform Opening or Closing duties for the department, as needed Assist with special projects, as needed Other Maintain flexibility, be open to new ideas and be willing to take on new responsibilities Dedicated to working as a team with a passion for participant experience improvement Demonstrate commitment to continuing professional development Identify and constructively communicate the need for improvements or enhancements in MOBE programs and services; drive continuous improvement in MOBE programs Prioritize and organize personal work to meet deadlines Demonstrate analytical, problem-solving, and sound decision-making skills Perform or participate in special projects as defined by manager All other duties as assigned to help drive to our Vision, fulfill our Mission, and abide by MOBE’s Guiding Principles   Position Requirements Minimum Qualifications: Bachelor’s degree in business management or related field, experience may be considered and substituted in lieu of a degree One plus years of proven customer service experience success, preferably telephonic and healthcare related 6-month Engagement Specialist Experience, in good standing Self-motivated to work independently Proven collaborative approach to work Proven drive to achieve goals Drive to gain new skills, to learn and achieve expert-level knowledge of new subject matter Demonstrated ability to interface and effectively present to management Demonstrated attention to detail Demonstrated ability to build a collaborative culture and relationships across the organization Proficient in Microsoft Word and Excel Guiding Principles: We want employees who are kind, talented and committed, who live by our guiding principles and choose to work at MOBE because of these principles. Care about people. We only succeed in our mission because we take good care of our own with the same energy, empathy and expertise we bring to the MOBE program. We honor who people are at work and outside of work. Attitude counts. Our people believe in a friendly, human approach to helping people with their health and enjoy a culture built on trust, positivity, and well-being. Do good together. As a mission-based organization, we need people who like to collaborate and are energized by doing good things. Believe in the power of human potential. We need people who want opportunities for personal growth and believe in making a difference in the health care space, person by person. Embrace new ideas. As a high-growth organization, we need people who have the energy and flexibility to innovate and evolve with our program. Apply learnings. We learn by doing, and we’re going to get better at helping people by being able to anticipate their needs. We need people who embrace continuous improvement and are dedicated to delivering results. Be relentless in the pursuit of awesome. MOBE offers a unique opportunity to help others lead more fulfilling, enjoyable lives. We need people who are ready to embrace this mission.   Full-Time/Part-Time Full-Time   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Location Minneapolis   This position is currently not accepting applications. 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