Manager, Customer Service 



This position is responsible for guiding customer service team members in building and maintaining customer relationships while maximizing revenue opportunities through effectively utilizing our service offerings.


  • To meet or exceed individual customer Service Level Agreements (SLA).
  • Actively monitor and rectify scorecard by customer.
  • Ensure daily solicitation goals are met.
  • Coach team members to understand network needs and balance.
  • Model and teach effective communication to our internal and external customers.
  • Effectively build working relationships with sales team.
  • Implement and execute Service Improvement Plans (SIP).
  • To meet or exceed operating plan line haul goals.
  • Ensure understanding and use of all USA Truck service offerings.
  • Prepare and present training necessary for team members to achieve required results.
  • Ability to deliver exceptional service through positive engagement and patience.
  • Ability to work in a team environment to continuously improve results.
  • Able to promote a culture of trust and safety.
Position Requirements

Qualifications and Education Requirements

  • High school diploma.
  • Minimum of 2 years of experience in a customer service role or relevant experience.
  • Ability to develop team members through effective coaching skills.

Preferred Skills

  • Strong general knowledge of freight management including pricing, planning, and customer service.
  • Effective communication and collaboration laterally, upward, and downward.
  • Proficiency in Microsoft Office.
  • Ability to deliver exceptional service through positive engagement and patience.
  • Ability to work in a team environment to continuously improve results.
  • Ability to promote a culture of trust and safety.


This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required to:

  • Remain in a stationary position for extended periods of time.
  • Frequently operate a computer for extended periods of time and regularly operate other office productivity machines.
  • Occasionally ascend/descend stairs and move up to 20 pounds of office objects.
  • Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions.
  • Occasionally attend meetings in buildings outside corporate office and at off-site locations with various internal conditions, and requiring travel in various external conditions.
  • Travel domestically as necessary.
Full-Time/Part-Time Full-Time  
Position Senior Manager, Customer Solutions  
Close Date  
Exempt/Non-Exempt Exempt  
Open Date 3/22/2023  
Location Van Buren Corporate  
About the Organization

USA Truck is driven to be a premier North American transportation solutions

provider that improves the lives of team members, customers, industry partners,

and our communities. We promote a culture of trust in a safe, fun,

and friendly environment where people grow and thrive.

EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.

This position is currently not accepting applications.

To search for an open position, please go to


Other Jobs Within Same Category
-- None found --

Other Jobs Within 60 Miles
-- None found --


Click here for technical assistance.