Share Email Opening Apply Now Title Guest Services Assistant - Reserve Status  Category Guest Services   Position Guest Services Assistant - Reserve Status   Full-Time/Part-Time Casual   Compensation $14.15 per hour   Description     Get back to nature by working at the beautiful Arizona-Sonora Desert Museum! We are seeking enthusiastic, customer service-oriented individuals who want to join our Guest Services Team. Six months to one year of cash-handling, computer experience, and customer service work is highly desirable. Familiarity with the Desert Museum is a plus. Applicants must be available to work peak visitation days, which include weekends, holidays, and occasional evenings. Reserve Status positions are non-benefited and may work, on average, sixteen hours or less per week. Perks include opportunities to learn about our local desert and connect with the wildlife. Active Desert Museum staff receive a complimentary Desert Museum membership and admission passes. Staff are also eligible for discounts at our gift shops, on ASDM's Public Programs & Trips, and for Adult Art & Photography Classes. ____________________ Note: Applicants must be at least 18 years of age with a high school diploma or equivalent. Application review will begin immediately and will continue until the position is filled. Be prepared to include at least two professional references while applying. Please understand that if offered a position, you will be required to successfully complete a criminal background check and pre-employment drug screen as a final condition of employment. ____________________ Position Description Job Title: Guest Services Assistant Department: Guest Services Reports To: Guest Experience Supervisor Compensation: $14.15 per hour Summary The Guest Services Assistant provides outstanding service and plays an integral role in contributing to the mission of the Arizona-Sonora Desert Museum. The position is flexible and accommodates ever-changing business needs. Essential Duties and Responsibilities include the following. Other duties may be assigned. Creates outstanding guest interactions with a guest friendly, professional demeanor. Processes sales transactions including admission, membership, donations, and other miscellaneous items. Follows Museum and department cash handling and reconciliation procedures. Uses upsell techniques to increase membership and paid experience sales and donations. Assists guests with stroller and mobility device rentals. Participates in service recovery. Assists guests with lost or found items and separated parties. Assists in coordinating group visits, including tour groups and school groups. Assists in compiling and mailing marketing materials, symbolic adoption packages, and membership materials. May assist other departments with clerical duties as assigned. Answers a variety of general queries including wayfinding, schedules, facilities, collections, etc. Acts as the primary Museum telephone operator and as central communications in emergency action plans. Access control including ticket and membership scanning, and event entry operations. Some duties, including cashiering for special events, access control, and other guest service functions, require working outdoors. Promotes a safe and sanitary work environment at all times. Practices safe work habits, participates in sanitation procedures, and reports hazards. Performs other related duties as assigned. Supervisory Responsibilities This position has no supervisory responsibilities.   Position Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) and six months to one year related experience and/or training; or equivalent combination of education and experience. Other Skills, Abilities, and Requirements Flexibility and adaptability. Ability to work weekends, holidays, and occasional evenings. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively communicate with the general public using guest friendly language. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with challenges involving a few concrete variables in standardized situations. ____________________ The above description reflects a general overview of the responsibilities and position requirements for this job classification. It is not intended to be a complete description of all duties and requirements that may be inherent in the position.   Open Date 5/3/2023   About the Organization The Arizona-Sonora Desert Museum is a non-profit institution dedicated to the conservation and research of the Sonoran Desert region with the goal of making the Sonoran Desert accessible, understandable, and valued. We are a fusion experience zoo, botanical garden, aquarium, art gallery, natural history museum, and research institute. The Association of Zoos and Aquariums has recognized the Desert Museum for over 25 years of continuous accreditation. The mission of the Arizona-Sonora Desert Museum is to inspire people to live in harmony with the natural world by fostering love, appreciation, and understanding of the Sonoran Desert. The Desert Museum is ranked on TripAdvisor.com as one of the Top 10 Museums in the country and the #1 Tucson attraction. Unlike most museums, about 85% of the experience is outdoors! Located in Tucson Mountain Park, just outside of Saguaro National Park (West), the 98-acre Arizona-Sonora Desert Museum is a fusion experience: zoo, botanical garden, art gallery, natural history museum, and aquarium. 21 interpreted acres with two miles of walking paths through various desert habitats 242 animal species Plants from 1,200 taxa - 56,000 individual specimens One of the world's most comprehensive regional mineral collections Beyond merely an attraction, the Museum's conservation and research programs are providing important information to help conserve the Sonoran Desert region. The Desert Museum's Art Institute inspires conservation through art education and gallery exhibits. The Museum's publishing division, ASDM Press, has produced over 40 books and guides on the natural and cultural history of the Sonoran Desert region.   EOE Statement The Arizona-Sonora Desert Museum is an equal opportunity institution. The Museum does not discriminate based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or veteran status in its policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. IDEA Commitment The Arizona-Sonora Desert Museum is committed to fostering a welcoming space and a diverse, inclusive team that reflects the communities in which we live and work. We understand that inclusion, diversity, equity, and accessibility (IDEA) are integral to the fulfillment of our mission, and to our success as an organization. To that end, we are working to build the structures, policies, hiring practices and organizational culture that ensure representation and opportunity for all, and create an environment of belonging where everyone feels respected, safe, and understood. Additionally, as we continue to engage in this work, we are working to integrate the core values of IDEA into our programs, exhibits, communications, and other public offerings. Valuing each other’s differences brings us together to create a thriving workplace and fair work culture, allowing us to fulfill our mission more effectively. We believe inclusion is everyone’s responsibility. Ways in which commitment is demonstrated include continuous development, modeling inclusive behaviors, and proactively addressing bias. The Museum’s IDEA Coalition consists of staff members who are driving our efforts to build a culture where people feel they belong and have a voice. More information about our IDEA work and IDEA Coalition is available on our website. Please copy and paste, or enter, the following URL into your browser if you would like to see more: http://www.desertmuseum.org/idea/   This position is currently accepting applications. Apply Now

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