Share Email Opening Title Technical Engineer  Category Engineering   Description We are seeking a Technical Engineer to support our Managed Services Division (MSD) in a remote/telework/work from home capacity. This position is anticipated to be mostly remote/virtual/telework/work from home, with the requirement to work on-site at customer locations on as as-needed basis. *The selected candidate must reside in the Mid to Southern New Hampshire, Northern Massachusetts, or Southern Vermont areas.*   Sawdey’s Managed Services Division (MSD) is a full-service Managed Service Provider (MSP)/Managed Security Service Provider (MSSP) providing IT and/or cybersecurity services to a variety of different clients (defense/government contractors, municipalities, commercial organizations, etc.).   The Technical Engineer is responsible for assisting with the planning, designing, implementing, and maintaining of external IT solutions for commercial customers. This position requires someone with Tier 2 knowledge and capabilities. This includes Cybersecurity Maturity Model Certification (CMMC) technical design and implementation. Please note, while Cybersecurity Maturity Model Certification (CMMC) technical design and implementation is applicable to many of our clients, candidates are not required to be CMMC experts upon joining Sawdey and can be trained accordingly. Additional Responsibilities Include, but are not Limited To: Perform the installation, maintenance, and general support of client IT systems. Assist end-users with questions and problems by working tickets submitted to the service desk via the ConnectWise Manage system. Communicate and collaborate with employees, clients, and colleagues in a professional, respectful, and timely manner. Responsible for supporting Managed Services work/contracts inclusive of CMMC technical design and implementation, risk analysis, penetration testing, asset management, helpdesk support, ticket creation and response, network design, and overall client management. Work in concert with the established Sawdey CMMC team on business development activities and attending conferences and webinars when required. May support Sawdey’s internal CMMC compliance effort to include all aspects of the technical design and implementation required to achieve CMMC level 2. Participate in on-call rotation. Assist with proposal development, if necessary. Perform other duties, as assigned.   Position Requirements Experience: Five (5) + years of IT related experience. Four (4) + years’ experience working with networks, servers, and cloud-based systems. Must have Tier 2 knowledge and capabilities.   Must have experience working with at least some of the following: Windows Server 2016-2022 and server roles such as Active Directory, DHCP, Group Policy, and DNS VMware ESXi & vCenter Windows 10 Linux Mac OSX Office 365 Commercial, GCC, and GCC-High Azure and Azure Government Azure Sentinel Zscaler AvePoint Duo CrowdStrike Firewalls - Sonicwall, Fortinet, Cisco, Juniper Wireless - Aruba, Cisco, Unifi Switching - VLANs, QoS, LAGs, Jumbo Frames Storage Systems - SAN, NAS Vulnerability Scanning and Management Configuration Management and Maintenance IT and Compliance Documentation Helpdesk Management Client, Project, and Ticket Management   Desired Experience: National Institute of Standards and Technology (NIST) Frameworks such as NIST Special Publication (SP) 800-53, 800-171, and Cybersecurity Framework (CSF). Managed Services   Education: Bachelor’s degree in an IT related field desired.   Certificates, Licenses, Registrations: The following certifications are desired, but not required: Certified Information Systems Security Professional (CISSP) Cisco Certified Network Associate (CCNA) Microsoft Certified Systems Engineer (MCSE) Certified Cloud Security Professional (CCSP)   Other Required Skills & Abilities: Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract. Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook. Must be able to communicate and collaborate with corporate employees, clients, and colleagues in a professional, respectful, and timely manner. Must have daily and accurate time entry accounting for an average of at least 6 hours in the form of service ticket notes. Must be able and willing to recognize when it is necessary to escalate a service ticket and seek technical expertise from others without unnecessarily burdening other team members. Must be able to articulate technical information to non-technical people. Must be self-motivated and self-directed with the ability to work with minimal direction and oversite. Must be able to pay very close attention to detail. Must be able to participate in an on-call rotation. Must be able to use personal smartphone device on an as-needed basis to perform job-related tasks such as supporting on-call rotation, accessing Microsoft Teams and Outlook, and enabling/signing into MFA applications. Please Note: Incoming and Outgoing calls are made via an assigned extension in Microsoft Teams desktop. There is no requirement to use a personal smartphone device to support phone calls.   Security Clearance: Must be able to obtain a favorable background check.   US Citizenship: This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.   Full-Time/Part-Time Full-Time   Requisition Category Active   Req Number ENG-23-00006   Location Remote, USA   About the Organization Here at Sawdey Solution Services, an ISO 9001-14001 certified and CMMI-SVC v2 Level 3 appraised corporate headquarters, we have built a nationwide and global footprint by providing innovative, cross-disciplined professional services, engineering, and cyber solutions to Department of Defense (DoD), Department of Homeland Security (DHS), Federal Agencies, and commercial customers. Operating successfully since 2001, we are a Woman Owned/Service Disabled Veteran Owned Business (WOSB/SDVOSB). Our mission is to provide employees with the best experience in a people focused, continuous process improvement environment. We are extremely proud of the culture we have created and encourage all prospective applicants to take a look at what other applicants and employees are saying about us: Indeed Reviews: Sawdey Indeed Reviews Glassdoor Reviews: Sawdey Glassdoor Reviews What We Offer: Whether you are a transitioning service member or are an experienced government contracting professional, Sawdey Solution Services offers a strong benefits package that extends beyond compensation. In addition to our healthcare plans, we also have benefits that encourage work/life balance, support your retirement goals, and aid in achieving not only your career goals, but your educational and training goals as well. Don't just take our word (and others' words) for it… We invite you to come experience the Sawdey difference for yourself!   EOE Statement We are a Disabled-Veterans-41 CFR 60 1.4, Equal Opportunity Employer. Devoted to creating a diverse and friendly workplace, we do not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, gender identity, marital status, national origin, or veteran status. Our goals and beliefs are that diverse backgrounds and experiences empower and enable us to offer our customers an unmatched level of service. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply!   Job Description None Specified  This position is currently not accepting applications. To search for an open position, please go to http://SawdeySolutionServices.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category CI/CD Software Pipeline Engineer in Nellis AFB, NV Posted on: 9/11/2023 [Apply Now] Systems Engineer IV in Nellis AFB, NV Posted on: 8/28/2023 [Apply Now] Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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