Share Email Opening Title Operations Systems Assistant (Administrative Support)  Category Administration   Description The Management Trust Position Title: Operations Systems Assistant (Administrative Support) Location: Irvine, CA Reporting To: Transition Support Supervisor Status: Non-Exempt, Full-Time Salary: $17.00 - $21.00 per hour COMPANY PROFILE: The Management Trust is a community association management company.  We believe that building and maintaining a community takes more than just hammers and nails.  It takes integrity, trust, experience, and support.  Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them.  We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation.  Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day.  It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team. EMPLOYEE OWNER POSITION PURPOSE: As the Operations Systems Assistant, you are charged with being an effective partner in supporting our internal resources in pursuit of providing the best customer experience to our external and internal clients. This role will act as primary backup to the front desk administration support which may involve interacting directly with customers.   When not supporting front desk administration, this role will be assigned data review, input and/or update tasks within the companies third-party platforms.  This role will review data sets for continuity and fix errors to ensure proper data is available for data entry. This role will interface with their supervisor and partner with the internal line of business product manager in supporting the future of our internal systems. To be successful in this position, you will be capable of effectively navigating systems, have a high attention to detail, and the ability to work amid shifting priorities while maintaining adherence to long term goals and deadlines.  The successful candidate has an inquisitive nature to understand what our user needs are, the ability to know when to escalate a concern, and maintains a key sense of how their role supports our greater internal and external client experience. The right candidate will offer a high level of customer service in all duties performed. JOB DUTIES AND RESPONSIBILITIES: Provide front desk administration support that includes warmly, and professionally greeting visitors, taking and directing phone calls Support review of data clean-up and review of settings in system of record to ensure accuracy in system functions and performance Support implementation of new processes by reviewing and updating various system data points and configurations Independently complete assigned projects, regularly touch base with the product team with questions and status updates Audit and update system settings as appropriate Support the on-boarding of new clients and users in updating system settings in multiple third-party platforms, including AP, AR, ACH, and billing item configurations in partnership with other internal resource partners Retain an on-going knowledge of the primary system of record for Community Management Support the completion and updating of system documentation related to system enhancements and configuration changes Remain plugged into recurring client requests and trends to determine and find solutions for common challenges to support business needs Other duties and special projects as assigned QUALIFICATIONS: The equivalent of 1+ years of project support, business analysis experience, or experience in user support Strong data entry skills Ability to maintain superior quality with redundant tasks Experience with Excel Demonstrated ability to partner with internal clients and make recommendations based on observed business needs High degree of attention to detail and accuracy Strong problem solving and analytical skills Solid organization and time management skills Ability to work independently while managing multiple responsibilities (i.e. self-starter/self-motivated) Strong written and verbal communication Must be a team player Willing to learn Company process and procedures, and learn/use proprietary software Adaptable and dependable with a solid attendance record Professional and respectful demeanor with all internal and external customers at all times Ability to interface with customers in a professional manner SPECIAL POSITION REQUIREMENTS: None ESSENTIAL FUNCTIONS: Use standard office equipment, including: computer, phone, copier/scanner, etc. Be stationary for periods of time Relocate up to (25) pounds Travel to and from offsite meetings SUPERVISES OTHERS?  IF SO, LIST: None SCHEDULE & TRAVEL: Monday-Friday from approx. 8:00 am-5:00 pm This position may require occasional long hours to meet business needs   The Management Trust is an Equal Opportunity employer.  We celebrate and support diversity.   Division TMT-99-HEADQUARTERS   Location CA - IRVINE - BRANCH (DIV 99/HQ)   EOE Statement We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate and support diversity. The Management Trust reserves the right to modify any job description at any time based on business need.   Email None Specified  This position is currently not accepting applications. To search for an open position, please go to http://TheManagementAssociationInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Front Desk Assistant in LAS VEGAS, NV Posted on: 5/25/2023 [Apply Now]  Receptionist - R1 in DENVER, CO Posted on: 5/17/2023 [Apply Now] Front Desk Assistant in SAN DIEGO AREA, CA Posted on: 5/16/2023 [Apply Now] Customer Experience Specialist in CORONA, CA Posted on: 5/9/2023 [Apply Now] Other Jobs Within 60 Miles General Manager in SAN CLEMENTE AREA, CA Posted on: 5/17/2023 [Apply Now] Customer Experience Specialist in CORONA, CA Posted on: 5/9/2023 [Apply Now] Escrow Specialist in CORONA, CA Posted on: 3/29/2023 [Apply Now] Regional Manager - R2 in CERRITOS, CA Posted on: 5/15/2023 [Apply Now] Community Association Manager in IRVINE, CA Posted on: 4/24/2023 [Apply Now] Follow us See who works here:

 

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