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Director of Ancillary Services 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 45,000 employees, 11 hospitals, 2,100+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and senior care services.

ProMedica`s senior care division operates 330+ assisted living facilities, skilled nursing centers, memory care communities and hospice, palliative and home health care agencies. Services are provided in 26 states and the majority now operate under the ProMedica brand and Arden Courts. Over the next few months, the rest of our entities under the Heartland and ManorCare names will rebrand to ProMedica.

Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address and lead in social determinants of health, champion healthy aging and cultivate innovative solutions. For more information about ProMedica senior care services, please visit  
Specific Job Detail None Specified 

Sign-on Bonus None Specified 


ProMedica Senior Care, formerly HCR ManorCare, provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.

Directs and coordinates all aspects of non-nursing ancillary services such as social work, spiritual care, music therapy, massage therapy, volunteer services, bereavement services, occupational therapy, physical therapy. This position is responsible for the assessment and evaluation of patients and the supervision, instruction and evaluation of support service field staff who are engaged in the delivery of health care services. The director assures compliance with agency standards and state and federal laws. Assists in implementing policies and procedures and ensures all services meet the objectives of the organization.


  • Oversees admission process; conducts on-site initial patient assessment and periodic reassessment and communicates with physician as needed.
  • Plans, coordinates and delivers care to patients and families as appropriate.
  • Delegates and assigns the patient/family to appropriate staff and team members, ensuring highest quality of care.
  • Visits patients and families as needed.
  • Supervises the staff responsible for ancillary services and provides assistance with development, implementation and evaluation of the respective programs.
  • Schedules, maintains and facilitates interdisciplinary team meetings for continual updating of patient care plans,exchange of information and problem solving.
  • Develops and promotes programs for continuing staff support, in-service and education.
  • Reviews quarterly audits of Volunteer and Bereavement programs ensuring compliance.
  • Conducts regular audits of support service documentation, ensuring compliance and individualized care plans and frequency compliance.
  • Implements and monitors compliance with rules and regulations of Federal and State regulatory agencies and accreditation requirements, and policies & procedures of agency.
  • Assures complete and accurate support service documentation in medical charts in compliance with all regulatory agencies. Assures peer reviews are complete and timely.
  • Participates in the interviewing, hiring and providing orientation and training for the staff.
  • Completes staff performance evaluations/counseling/implementing appropriate disciplinary action of employees.
  • Accepts other assignments deemed appropriate per Administrator.
  • Collaborates with service vender regarding appropriate cost-effective services and accurate billing.
  • Directs branch quality improvement programs.
  • Evaluates employees on-site as required per policy.
  • Participates in on-call coverage.
  • Monitors direct patient care costs and implements staff education to deliver cost effective, high quality and appropriate care to patients/families.
  • May serve on Agency Governing Board, QAPI, Safety Committee and IOP Committee.
Educational Requirements Bachelor's degree in social work, counseling, theology or related field required. May require licensure or certificate as required in the state in which they practice and be in good standing.  
Position Requirements

Minimum 3 years’ experience in providing medical, oncology, home health care or hospice experience.
Management or supervisory experience preferred.

Location 4741 - ProMedica Hospice - Serving Central Wisconsin  

This position is currently not accepting applications.

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