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Retail Banking Supervisor 

Full-Time/Part-Time Full-Time  
Location Cabot South Pine  

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. This job description may be reviewed and modified at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.


Under the direct supervision of Retail Operations Management Team, leads branch staff in the operational, compliance, and sales performance while assisting in the response of customer account inquiries and aids in resolving customer problems and complaints.



  1. May assist with training and development of retail staff on bank protocol, operational processes, policies and procedures.
  2. Creates a positive working environment that facilitates exceptional service, expanding profitable relationships and employee engagement. Ability to speak effectively to small groups of employees or customers.
  3. Support and promotes an environment that provides a level of care that makes customers feel welcomed, significant, and engaged.
  4. Engages banking center team to take ownership of achieving personal and banking center goals.
  5. Exchange information and keep staff informed of pertinent changes in operational policy and procedures.
  6. Manages and schedules retail staff for banking center. Strong knowledge of Microsoft Word required.
  7. Keep staff informed of pertinent changes in operational policy and procedures.
  8. May assist with scheduling retail teller staff for branch.
  9. Assist in conducting branch staff meetings/huddles if needed.


  1. Frequently performs all essential teller/csr duties and ensure that these duties are followed by retail staff.
  2. Provides and ensures that customers receive exceptional service and that staff execute operational excellence.
  3. Ensures that team maintains customer confidence and protects bank operations by keeping information confidential.
  4. Maintain security procedures to protect the team and banking center against robbery and other criminal acts.
  5. Ensure audit controls are followed to protect the bank from unnecessary risk and exposure.
  6. May assist ROM to ensure Teller/Bank Center Audits are completed on time every month.
  7. Support compliance with regulatory guidelines such as Bank Secrecy Act, Regulation CC and Regulation E.
  8. Retail Banking Supervisor may be required to implement a communication link between all departments and Leadership to ensure the Banking Center Team is informed and understands directives, bank financial performance, initiatives and other pertinent information.
  9. Identify and review Fraudulent transactions and suspicious activities identified by team members. Review concerns with ROM.
  10. Monitor wire transfers for accuracy.
  11. Resolve customer complaints which are beyond the scope of other branch personnel.
  12. Assist in resolving any outstanding CSR maintenance issues tracked by internal system.
  13. Work with ROM to develop branch objectives and the specific programs necessary to achieve them. Ability to speak effectively to small groups of employees or customers.
  14. Ability to read and interpret documents and write routine correspondence via MS Outlook.
  • Constantly communicate and exchange information with external and internal customers. Executing operational excellence by meeting quality service requirements, connecting through Bank Better experiences, and delivering 2nd Mile Service.


  • Operate computer, telephone, scanner, and copier. Strong computer skills including general knowledge in MS Office Outlook, strong Excel skills, typing, 10 key, and the internet. Bank Retail staff will also use money counter and drive thru tube. Proficiency with internal bank software will be required.


  • Must be able to arrive at work on time, work on site and work cooperatively with other co-workers. Must be able to travel between branches.


  • Complete all on-line compliance Teal Training courses timely.


  • Will be required to attend Bank Better University and incorporate the primary leadership responsibilities:


  • Champion our Bank Better values, culture, and brand promise
  • Champion operational excellence, a culture rooted in a passion for the Bank Better customer experience
  • Champion quality customer service
  • Communicate with excellence
  • Foster a positive work environment
  • Develop people
  • Ensure accountability
  • Make sound decisions


  • Additional duties may be assigned or required by management.


This position has limited supervisory responsibilities that under the guidance of management may assist in discipline and evaluate employee performance for assigned branch. Ability to rapidly assess any situation, weigh the pros and cons of various approaches, and make an educated and informed decision.


Regularly Scheduled Hours/Week: 40 Hours | Availability Mon - Friday 8:00 am - 6:00 pm | Rotating Saturday's 9:00 am - 12:00 pm

Extended working hours may be required.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Candidate must be, at a minimum, 18 years of age.


  • High School Diploma or GED required.


  • 2-3 years Retail Banking experience with an understanding of CSR functions required.
  • Internal Candidate Requirements: Retail Banking Specialist Level 3 obtained: required.
  • Ability to succesfully train employees and travel between banking centers if needed.


Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity and execute operational excellence. Establish a positive and productive work relationships; able to generate trust, ability and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.

Physical Demands

The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, identify customers inside the lobby and outside of the bank, review customer transactions and verify necessary information, and identify counterfeit currency. The position also requires the ability to articulate sufficiently well to communicate with customers and co-workers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.

The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Demands

The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers in a calm and patient manner and to maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.


Position Requirements  
EOE Statement First Security Bank is an equal employment/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, genetics, national origin, status as a veteran or protected veteran, or status as a qualified individual with a disability or any other classification protected by law.

Should you need assistance in completing the application, please let us know. First Security Bank will seek to provide individuals with disabilities (including applicants and employees) with reasonable accommodations necessary for the completion of the application process.  
About the Organization Based in Searcy, Arkansas, privately-held First Security Bancorp has the most complete and diverse product offering of any Arkansas-based financial services holding company. First Security can meet any financing need - right here in Arkansas.

With more than 1,000 employees covering locations throughout the state, we offer solutions for the financial needs of individuals, businesses and the public sector, including a network of local community banks, respected investment banking and wealth management services, public finance, real estate development and revitalization, leasing and mortgage services.  

This position is currently accepting applications.

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