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Quality Control Supervisor 

Number of Openings 1  

Disclaimer: The salary estimate information provided on Indeed is solely for informational purposes and may not reflect our compensation model. 


*** $1,000.00 Sign-On Bonus ***

Position Summary: 

  Responsible for supervising the Quality Control technicians, lab, and testing/auditing activities while supporting the Quality Manager in daily site needs.  Employs a variety of measures to place quality at the heart of an organization. Helps ensure that all internal products are tested against Cheer Pack’s quality procedures/specifications.  Uses and develops related work instructions and sampling/testing routines, following established controls plans. Promote a positive outlook to adapting to ever-changing customer requirements.  

Position Requirements

Qualifications required:

2+ years of college with studies in a science field (e.g., chemistry, engineering). Exceptions can be made for candidates with 5 or more years of direct lab testing experience within our industry and proven supervisory capabilities.

Minimum 2 years’ experience in quality / manufacturing environment.

Good communication skills, written and verbal.

Minimum of 2 years supervisory experience.

Good basic computer skills.

Prior inspection experience, 1 year+ preferred.                            

Quality oriented - Attention to detail - Organized and thorough

Experience in printing/lamination, food packaging or food manufacturing a plus

Essential functions and responsibilities:

Responsible for compliance, safety, and security of products

Taking direction from the Quality Manager, directly supports all product testing, ensuring test data is entered as timely and efficiently/accurately as possible

Approves in-process and finished goods production by confirming products meet specifications; conducting visual and measurement tests; communicating any issues or required adjustments

Sample Testing: Acquires required samples from designated areas/points and completes testing in the lab in accordance with control plans.  Records result in the Quality Tracker, lab files, and/or other records as required, and communicates with Supervision and staff any concerns

Process & Line Inspections & Audits: Records inspection results by closely observing production activities, in-process records, and personnel activities as they relate to Quality/GMP.

Product & Trial Materia Identification & Containment: Helps ensure products are appropriately labeled (e.g., green sheets, MRB pink slips, MRB yellow sheets). Conducts inspections and testing on incoming (received) materials. Helps monitor measuring and testing equipment for correct usage. Masters all required testing approaches and assists supervisors across the production floor with training/re-training of personnel on inspection tests and procedures as warranted.

Quality Lab: Assists the Quality Manager in overseeing the Quality Lab, including all measuring and test equipment and gauges within the lab. Fulfills lab requests from the organization, completing in order of priority as directed by the Quality Manager. For all lab requests, issues related reports and findings to appropriate parties, and saves all information. Maintains organized and thorough computer-based files for the lab including lab requests/logs (open and complete), photos, trial status testing, routine and annual reports, and calibration records. Assist in the management and supply of lab instruments, utensils, and supplies.

Supervises and helps train, track, and schedule Quality Technicians

Assists QA Manager and others with MRB and RMA dispositions, as well as testing as needed, ensuring 100% completion of records in IFS for each assigned case (closing cases)

To support the team and site, participates in any required staff/supervisor meetings, offering meaningful and accurate quality data, results, or information as needed or requested.

Assists in complaint or defect investigations, and the verification of corrective actions.

Attends Supervisor meetings, reports quality issues, and assists in solving issues.

Report any potential food safety, quality of food defense concerns to the Quality Management & Manufacturing managers

Maintains product safety, legality, regulatory compliance, and quality systems

Follow all documented Good Manufacturing Practices

Must follow all company policies and procedures


Non-essential skills and experience:

Other duties as required.

Success factors/job competencies:

Report to work on scheduled days, on time, and perform all daily duties in a safe manner

Display a clear ownership of the lab and related areas by ensuring they are clean and organized

Directly or through delegation to QC Technicians, log and fulfill:

(1) lab requests including but not limited to ad-hoc requests and qualification trial requests within 7 days for general and 14 days for qualification-based requests upon receipt of samples, unless otherwise instructed

(2) retention sample requests and studies as they relate to customer complaints or internal MRB/holds

(3) site calibration requirements including up-to-date calibration status and documentation

Ensure the lab issues clear and complete studies and reports regarding its activities as required, being sure to save and track 100% of records so they are readily retrievable

Support the floor/production by helping to identify quality parts and non-conforming parts in accordance with company specifications as needed

Lead staff by example.

Displays an excellent attitude and communication skills

Physical demands and work environment:

Physical demands: While performing the duties of this job, the employee is required to walk, use hands to finger, handle, or feel objects, tools, or controls: reach with hands and arms; balance; stoop; talk or hear. Employee must be able to lift and/or move up to 50 lbs.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

Work environment: While performing the duties of this job the employee is/or may be exposed to high noise levels that require hearing protection.  Employee may also be required to wear safety glasses and/or safety gloves

Performance standards:

30,60,90-day Assessment

Annual Performance Appraisal

Approval/revision date: 2/28/23

Full-Time/Part-Time Full-Time  
Shift Days  
Shift Days  
Shift Hours  
Position Quality Control Supervisor  
Exempt/Non-Exempt Non-Exempt  
Req Number MAN-23-00006  
Open Date 3/10/2023  
About the Organization Cheer Pack North America and its Global partners are the leaders in flexible spouted pouch packaging around the world (think squeezable pouches with fruit purees). Our food packaging can be found in nearly every home in America and is used by the largest, most well-known food brands to deliver food and more to consumers.


• CPNA will reach its vision due to our focus on anticipating and meeting customers' needs for innovation and quality.

• CPNA will prosper using the most cost-effective, quality manufacturing available and by creatively and profitably selling these products to the marketplace.

• CPNA will maintain an entrepreneurial spirit, focusing on flexibility and willingness to adapt to meet customer's needs.

• As a manufacturing and sales company, CPNA knows that its goals will best be met through the talents of a trained, committed, enthusiastic workforce. CPNA pledges to provide these employees with a safe workplace and to be an excellent corporate presence in the community.

Our Employees

Cheer Pack appreciates the rich diversity of the people in the community where we work. Therefore, the Company aims to create and maintain a professional environment where differences are respected, varied skills and abilities of diverse individuals are valued, and everyone may contribute to the success of the organization.

EOE Statement Cheer Pack North America is committed to equal employment opportunity and employs all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by the federal, state or local laws. If you feel you have not been treated in accordance with this policy, you should contact the Human Resources Director. CPNA assures all employees that no individual filing a complaint will be discriminated against as a result of their complaint.  

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