Share Email Opening Apply Now Title Supervisor, Premium Collection  Category Clerical   Description Job Summary The Premium Collection Supervisor is responsible for the overall success of premium collections and the success of the Premium Collections staff. This includes working with vendors and external service providers, mentoring the Premium Collection staff, providing customer service and ensuring staff members provide customer service to internal customers, agents and policy holders surrounding premium accounting issues.   Essential Functions This position is responsible for processing routine premium payments applied to new policies or renewals. Provides customer service and communicates with agents and policy holders by telephone, emails, and/or written correspondence to answer questions and resolve any outstanding billing issues. Research and reslove issues arising from improper processing of payment and written inquiries on billing problems. Works with external vendors to resolve service issues, process transaction, and obtain necessary information for fees and tax reporting. Provides training and technical guidance to team members and communicates procedural changes and new product information. Assists team members to come up with the best resolution to situations. Monitors team's clearing accounts, reviewing individual performance and providing regular feedback that includes writing and conducting annual performace reviews, disciplinary actions, determines appropriate disciplinary actions and interviews candidates and makes decisions regarding hiring and firing of team members as necessary. Researches and verifies compliance with IRS guidelines regulating life insurance, IRAs and Annuities (Domestic). Updates and maintains company SOX controls for premium collection team. Prepares and monitors annual budget for premium collections department.   Position Requirements Knowledge, Skills & Abilities Basic knowledge of accounting fndamentals. Strong cutomer service skills and ability to build constructive working relationships to maintain positive relationships inside and outside the company. Must be able to effectively prioritize workflow. Ability to mentor, motivate and lead team members in a positive way to foster trust and engagement. Ability to interpret and apply statutory regulation and tax codes to life insurance and/or annuity products (Domestic). Relies on previous experience and judgement to make sound decisions. Ability to maintain effective performance under pressure. Strong verbal and written communication skills to correspond effectively with others. Intermediate level user with Microsoft Word and Excel; must be able to learn and adapt to new applications. Thorough understanding of company products and exhibits proficiency through practical application of company products within 2 years.   Education & Experience Bachelor's Degree in Accounting, Mathematics, Business or equivelant experience. 1-3 years experience in premium accounting. 4+ years of experience in a customer service environment. 2-3 years of supervisory experience preferred.   Full-Time/Part-Time Full-Time   Position Supervisor, Premium Collection   Exempt/Non-Exempt Non-Exempt   About the Organization National Western Life provides high quality insurance products on a global basis to meet the financial security needs of well-defined market segments. We provide professional and friendly service to our policyholders and agents and are responsive to the needs of our employees, shareholders and the community.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category Bilingual Administrative Support in Austin, Texas Posted on: 3/27/2024 [Apply Now] Administration Technical Analyst I in Austin, Texas Posted on: 12/14/2023 [Apply Now] Case Manager in Austin, Texas Posted on: 12/14/2023 [Apply Now] Imaging Specialist in Austin, Texas Posted on: 12/13/2023 [Apply Now] Licensing Specialist in Austin, Texas Posted on: 12/12/2023 [Apply Now] Other Jobs Within 60 Miles Systems Analyst, OIPA Configuration in Austin, Texas Posted on: 12/12/2023 [Apply Now] Team Lead - Software Developer in Austin, Texas Posted on: 12/12/2023 [Apply Now] Solutions Architect, OIPA in Austin, Texas Posted on: 12/15/2023 [Apply Now] Database Administrator in Austin, Texas Posted on: 3/21/2024 [Apply Now] Sr. Investment Support Specialist in Austin, Texas Posted on: 10/25/2023 [Apply Now]

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