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Electronic Solutions Professional 

About the Organization Fully committed to a long term career in banking, and specifically with Northern Credit Union? If so, we are very interested in discussing a great opportunity with you!

Over the past several years, Northern Credit Union has been honored to be named one of the Best Companies to Work for in NY and Best Credit Unions to Work for in the United States. We are a people-first, member-owned growing financial institution with 10 Relationship Centers. Each of our Relationship Centers are conveniently located in Jefferson, Lewis, Onondaga and St. Lawrence counties. Northern provides an opportunity enriched career environment for inspired professionals that consistently demonstrate a selfless and unwavering commitment to our culture and the success of our organization!

As a premier employer, Northern offers a competitive compensation plan; an enthusiastic, team-oriented environment; exciting growth opportunities; a comprehensive training program; and an outstanding benefits package for FT Northern employees including: medical, dental, vision, life and disability, tuition assistance, paid vacations, an incredibly generous 401(K) plan, employee fitness center and much more!


We are seeking an Electronic Solutions Professional:

The Electronic Solutions Team at Northern Credit Union is seeking an experienced, dynamic, self-motivated, career minded individual to join a team of professionals dedicated to improving the lives of our members, their families, and our communities through electronic delivery channels. Key attributes for success in this position include:

  • An unwavering commitment to a long term career with Northern and to its Core Values, Vision, Mission, and Strategic Plan;
  • Excitement for the opportunity to improve the lives of our members, local businesses, and our communities through mutual value relationships;
  • Commitment to creating a “WOW” experience for every member;
  • Dedication to delivering high quality products and services ethically and honestly;
  • The ability to excel in a self-regulated and fast paced work environment; and
  • A demonstrated passion for delivering a unique and efficient member service experience by utilizing innovative cutting edge technology.

Job Responsibilities:

  • Proactively serves as a role model and demonstrates individual commitment to Northern’s growth through high energy, a positive attitude, creativity and a passion for member service;
  • Effectively prepares and delivers communications and educational opportunities to all employees and members to increase awareness and utilization of Northern’s delivery channels and electronic services;
  • Proficiently ensures Northern remains competitive with electronic banking technologies, products and services, while recommending innovative solutions to meet members’ needs;
  • Proactively collaborates with teams to ensure growth and success of the Electronic Solutions department;
  • Regularly ensures quality of service through Northern’s Electronic Delivery Channels are to the highest standards by consistently testing efficiencies and procedures, utilizing reports, and maintaining key relationships with electronic solutions vendors;
  • Effectively implements and manages multiple Electronic Solutions projects and initiatives that align with Northern’s Strategic direction; and
  • Consistently ensures compliance with all laws and regulations associated with electronic service functions and all payment services as well as best practices to reduce the potential for fraud.


Position Requirements

Job Qualifications:

  • An applicable Bachelor’s Degree with 2 to 5 years of related experience is required;
  • Persuasive communicator with excellent command of verbal and written communication;
  • Impeccable organizational skills with the ability to multi-task and handle projects and task accurately and completely while meeting conflicting deadlines;
  • Ability to work under pressure and remain calm during tense situations with both employees and members; and
  • A full working knowledge of a PC and PC software programs including Microsoft Office Suite.
EOE Statement Northern Credit Union is an Affirmative Action/Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.  

This position is currently accepting applications.

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