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Title

Customer Service Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Full-Time/Part-Time -unspecified-  
Description

The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly and objectively. This role requires the use of independent judgement, which will directly impact customers on a daily basis. This role must be able to multi-task and perform cross-functional duties successfully and ensure the clients supply flow is conducted in a manner that is constant with company's service level expectations.

 

Responsibilities:

  • Facilitate order related requests
  • Assist sales with order related requests
  • Customer calls
  • Order entry
  • Track shipments
  • Manage returns
  • Learn basic product/technical knowledge to assist customer requests
  • Learn basic logistical and supply chain knowledge for order processing
  • Understand manufacturing basics
  • Problem solve with other departments to deliver product to a customer when needed
  • Issue credits and perform re-bills
  • Maintain customer notes and automated notifications
  • Understand customer order patterns
  • Provide administrative assistance, as needed
  • Additional responsibilities may be required

 

 

 
Location Lenexa, KS  

This position is currently not accepting applications.

To search for an open position, please go to http://pineytechnicalservices.appone.com



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