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Senior IT Analyst- Hybrid in NY 

About the Organization Fully committed to a long term career in banking, and specifically with Northern Credit Union? If so, we are very interested in discussing a great opportunity with you!

Over the past several years, Northern Credit Union has been honored to be named one of the Best Companies to Work for in NY and Best Credit Unions to Work for in the United States. We are a people-first, member-owned growing financial institution with 10 Relationship Centers. Each of our Relationship Centers are conveniently located in Jefferson, Lewis, Onondaga and St. Lawrence counties. Northern provides an opportunity enriched career environment for inspired professionals that consistently demonstrate a selfless and unwavering commitment to our culture and the success of our organization!

As a premier employer, Northern offers a competitive compensation plan; an enthusiastic, team-oriented environment; exciting growth opportunities; a comprehensive training program; and an outstanding benefits package for FT Northern employees including: medical, dental, vision, life and disability, tuition assistance, paid vacations, an incredibly generous 401(K) plan, employee fitness center and much more!


We are seeking a Senior IT Analyst:

Northern Internal Owners are People First, Visionary Owners who treat one another with respect, fairness & compassion. United by our Core Values, we are driven to improve the financial lives of those we serve through empowerment and personalized solutions. The IT Department at Northern Credit Union is seeking an experienced, self-motivated, career-minded individual to join a team of professionals that are dedicated to improving the lives of our members, their families, and our communities.

While exhibiting Humble, Hungry and People Smart Virtues, the Senior IT Analyst is responsible for enhancing the overall experience for internal owners by providing support through continuous education of advances in technology, security measures and best practices for use. The Senior IT Analyst also leads the responsibility for the ongoing performance and maintenance of a wide variety of network and infrastructure technology and systems, as well as working with third party vendors to ensure that Northern’s information technology needs are met. They play a significant role in the department by establishing and driving key technology initiatives that align with Northern’s mission, vision, and strategic direction.

Job Responsibilities:

  • Entrusted to independently conduct high risk changes to existing IT environments in response to organizational needs;
  • Provide comprehensive recommendations on the best use of technology based on in-depth analysis of alternative options to balance risk and business needs;
  • Proactively supports the organization’s initiatives and technology by enhancing the Information Technology experience through knowledge and skill;
  • Effectively leads activities for strategic initiatives, large and complex projects, and high-risk organization changes where the results impact several departments, members, and partners;
  • Effectively plans, prioritizes, and coordinates project responsibilities to ensure the solution meets standards and deadlines;
  • Proactively play a substantial role in developing and managing ITO’s yearly budget and contributes to the development, distribution, and adherence of policies related to information technology and information security;
  • Prioritizes the monitoring and maintenance of critical infrastructure to ensure application, systems, and network availability.
  • Consults with end users, ITO team members, department leaders, and stakeholders to develop business processes that align with technology and business needs;
  • Continuously preforms ongoing performance tuning, hardware/software upgrades and OS patches and resource optimization as required;
  • Providing supplemental support in completing end user support requests, ensuring efficient quality service to end users, and communicating progress until resolved; and
  • Provides support to the other members of the department through consistent cross training and development.
Position Requirements

Job Qualifications:

  • Bachelor’s degree in an IT related field preferred or 15+ years of IT applicable experience;
  • 5+ years of progressive experience in a related position required; Preferred fields of experience include network administration, systems administration, information technology project management, IT analyst, and information security systems administration;
  • Attainment of advance Information Technology and/or Information Security certification(s) is required. This could include, but not limited to: CompTIA Network +, CompTIA Security+, Cisco Certified Network Administrator (CCNA), Certified Project Management Associate, ITIL and/or MSCA level Certification;
  • Preferred years of experience working with Cisco networking technology, Cisco UC environments, managing infrastructure environments, VMWare, Azure, and Mobile device management;
  • Preferred years of experience working in the Credit Union and/or Financial Industry;
  • Incumbent must exhibit maturity and a demonstrated ability to perform duties in a highly confidential environment;
  • Strong problem resolution and assertive communication skills in effectively dealing with external vendors, leaders, and internal owners;
  • A significant level of diplomacy is required with a proven ability to work under pressure and remain calm in tense situations with both internal and external members;
  • Ability to work within a team while working independently;
  • Ability to multi-task and move quickly between priorities. Ability to prioritize a wide range of responsibilities, handle multiple tasks and projects accurately and completely while meeting conflicting deadlines;
  • Ability to effectively manage relationships with third party vendors, department supervisor(s) and other Credit Union internal owners;
  • Demonstrated working knowledge of computer hardware/software, networks, Data Center and computer technology; and
  • Demonstrated knowledge of MS Office Suite, Outlook, and various Internet browser environments.
EOE Statement Northern Credit Union is an Affirmative Action/Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.  

This position is currently accepting applications.

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