Are you looking for a job that combines your brilliant people skills with your enthusiasm for cars? Our customers' lives and lifestyles are dependent on having safe, reliable transportation. They trust our service advisors to make recommendations that will keep their vehicles at peak performance and safe. The Fish Hatchery Road Campus is looking for the right individual to assist our multi-brand Service Teams in providing Outstanding Customer Service. This position will provide coverage for our Service Advisors, Digital Service Advisors, and Customer Service staff during planned and unplanned absence.
What We Provide
Best of Madison Auto Dealer
United Way Community involvement
Paid in-house and manufacturer training and mentorship
State of the Art Multi-Point inspection tool
Experienced Service and Parts staff
Full benefits package including 401k, match and profit sharing
What You Will Do
Listen to customer concerns and recommend appropriate diagnostic services or repairs
Provide accurate estimates
Coordinate services or repairs with technicians and parts department
Follow-up with customers on repair status and charges for repairs
Schedule clients for service appointments and answer general inquiries
Process payments from customers quickly and accurately
File, scan and process service documents as needed
What You Will Bring
Minimum - Six (6) months of previous experience in a dealership service department
Excellent communication skills
Solid work ethic
Positive and professional attitude
Ability to build rapport and trust with customers
Ability to demonstrate the company's Core Values every day
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