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Digital Service Advisor  

Category Customer Service  

No Automotive Experience Necessary! Zimbrick is looking for exceptional, innovative and passionate individuals who want to grow with us. If you are a customer service expert who is looking to build a career with excellent opportunity for advancement, we are looking for you.

Digital technology is changing the automotive industry. Digital services and channels allow us to create exceptional virtual experiences with our customers from wherever it is they need us. Our Digital Service Advisors are the virtual point of contact for Zimbrick customers needing assistance with their vehicle: from education on feature operation, maintenance and repairs, to appointments, follow up, deferred service and issue resolution.

What You Will Do

Provide exceptional service and customer interaction through an Omni-channel solution (phone calls, emails, chat, SMS/text).

Utilizing strong listening/comprehension and interpersonal skills, you will assess the customer's needs, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-centric focus.

Document customer concerns, determine if a virtual or in person solution is required, execute the solution with our service teams.

Guide customers through the vehicle service process by responding efficiently, accurately, and courteously.

Resolve customers' challenges with the best solutions by using all resources. Understanding the range of products and services available to offer guests options tailored specifically to meet their automotive needs.

What You Will Bring

An outgoing personality with strong people and listening skills.

Attention to detail, pride in your work, strong work ethic and a team-player attitude.

Proficiency in operating and navigating multiple PC-based programs at one time.

Proactive in problem solving and dedicated to customer service.

Ability to demonstrate Zimbrick's Core Values every day.

What We Provide

Award winning dealership

Paid training and development

Flexible schedules within core business hours

Stable and experienced management

Full benefits package, including 401k, match and profit sharing

Pick your path advancement opportunities

Position Requirements

Valid driver’s license and acceptable driving record

Full-Time/Part-Time Full-Time  
Position Digital Service Advisor  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s) Jennifer Ellestad, Stephanie Pickett, Tammy Earl  
Location Zimbrick Fish Hatchery Rd.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Marital Status None Specified 

supervisorUID None Specified 

EmpID None Specified 

This position is currently accepting applications.

Apply Now


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