Share Email Opening Title Customer Solutions Representative  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Category Customer Service   Description Customer Solutions Representative ** Sciton requires full vaccination as a condition for employment. ** Compensation and Benefits The salary range for this position is $65k - $75k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching. Job Summary: This crucial role supports our Service team. The Customer Solutions Representative provides customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting with account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects. Life at Sciton At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees: The support, recognition, and room to grow their careers within Sciton.  Empowerment to develop their creative genius and encouragement to be lifelong learners. Incentives for creativity and innovation across the organization. In This Role, You Will Perform and assist with a wide range of administrative proceses including, but not limited to the following: Scheduling, work orders and invoicing, greeting customers in person and answering inbound phone calls and emails,  delivering a memorable experience with every interaction. Troubleshoot and resolve Customer Service-related queries through phone, chat and web tickets in accordance with Sciton policies and procedures.  Submit estimates, place parts orders and schedule services as needed. Manage the Service mail inbox and respond to customer requests and monitor the Service phone queue and Service calendar to support the management team. Create various types of reports for the Service department. Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information. Screen incoming customer calls, assist with ticket creation, verify entitlement and route customers to the appropriate team within the Customer Service & Support organization. De-escalate customer complaints with a calm and professional demeanor.  Develop a good understanding of all Sciton products, contracts and licensing. Participate in the creation and improvement of Sciton Customer policies, procedures and guidelines relating to Customer Service Deliver the best quality in order to achieve high level of Customer Satisfaction Established and cultivate exceptional internal and external relationships by providing accurate, courteous and efficient service & support. Work with other staff in the department to meet the performance targets for efficiency, cost-effectiveness, productivity and quality that are above industryaverages. Attend and participate in meetings that may include overseeing a project, offer ideas and suggestions to improve programs and customer service. Identify recurring problems that result in customer service issues, and work with other team members to determine the root cause and potential solutions.     Position Requirements Essential Requirements: Three years of proven Customer Service experience, and support experience in an IT or Network Security Environment Must be fluent in reading, writing, and speaking English. Fast-learner, flexible, and able to prioritize. People-oriented with the ability to interact effectively with customers. Strong problem analysis and problem-solving skills Ability to write email messages with clear step-by-step instructions and professionally address complaints about policies or technology issues and limitations. Ability to provide world class customer service in a changing, fast-paced operation. Attention to detail and strong documentation skill. Adherence to laws and best practices in regard to dealing with customers and data. Computer skills in Microsoft Office, especially Excel and Word. Self-motivated, results-oriented, highly organized, creative, enthusiastic, and capable of staying under control with pressure from multiple ongoing projects.Excellent oral and written communication skills.    Full-Time/Part-Time Full-Time   Position Service Support Associate   Location Palo Alto (HQ)   About the Organization SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals. At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact. Life at Sciton: At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees: • The support, recognition, and room to grow their careers within Sciton. • Empowerment to develop their creative genius and encouragement to be lifelong learners. • Incentives for creativity and innovation across the organization.   This position is currently not accepting applications. To search for an open position, please go to http://ScitonInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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