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Title

End User Technology Support Analyst  

About the Organization MOBE guides people to better health and more happiness. We help people discover connections between aspects of their lifestyle that affect health and well-being, including their medications and supplements. Behind our innovative solutions are robust data analytics, digital application, and a uniquely human philosophy. With one-to-one connection and compassion, we motivate people to transform their lives.


MOBE is a high-growth organization with a culture built on trust and collaboration and our team is our most significant asset. Supporting and empowering others is at the core of our service and is also the foundation of our culture. We value a workforce made up of people with differences who are eager to learn from each other and grow personally and professionally. We extend this approach to our partners and communities, seeking to increase understanding and expand opportunities across all groups. Go to https://www.mobeforlife.com/DEI for more about diversity, equity, and inclusion at MOBE.  
Description

MOBE

MOBE guides people to better health and more happiness. Behind our innovative health solutions is uniquely human philosophy. We believe that person-to-person connections and understanding can make a difference in a world where self-care can be complicated, and health care is ever-evolving and complex.

MOBE works with health plans and large employers to identify individuals who are frequent users of health care but aren’t finding resolutions for their underlying health issues. We use a whole-person approach and guidance to impact health outcomes positively.

Supporting people is at the core of our business, employees included. MOBE is a high-growth organization with a culture built on trust and collaboration. Consistent across our teams and offerings is a belief in the power of people doing good together. We genuinely care about people and consider our workforce the most significant asset.

Your role at MOBE:

The End User Technology Support Analyst plays a key role in supporting the Desktop Environment for MOBE employees. This position requires a mix of technical expertise and customer service.

Responsibilities:

  • Provide high-quality and timely end user support through the MOBE ticketing system
  • Support Microsoft Office products and Microsoft O365 environments (SharePoint, OneDrive, Hosted Exchange)
  • Identify and implement technical and procedural efficiencies related to increased end user satisfaction within operational and compliance/security constraints
  • Comply with project plans and software development lifecycle standards
  • Contribute to team effectiveness by completing assigned projects on time
  • Provide information by answering questions and requests
  • Diagnose root causes of service issues and drive resolution of issues
  • Maintain quality service by following organization standards
  • Perform special projects as defined by leader
  • Ability to work positively in an ever changing and growing team and workplace
  • Identify the need and create easy-to-follow procedural documentation for end users and co-workers
  • Contributes to team effort by accomplishing related results as needed
  • Drives completion of projects and initiatives, following through on execution of chosen strategies, demonstrating an ability to stay the course despite obstacles
  • Identifies and constructively communicates the need for improvements or enhancements in MOBE technology assets
  • Other duties as assigned to help drive to our Vision, fulfill our Mission, and abide by MOBE’s Guiding Principles
 
Position Requirements

Qualifications

Required:

  • 2-year associate degree in an IT related field and 2-3 years of experience providing Desktop Support or 5+ years doing desktop support without a degree
  • Ability to effectively manage Windows desktop systems
  • Experience with Multi-factor Authentication (Duo, Okta….)
  • Ability and willingness to learn new tools and applications
  • Understanding and implementation of Virtual Desktop Infrastructures (Citrix, VMware, AWS Workspaces….)
  • Excellent organizational and analytical skills
  • Attention to detail and quality
  • Effective written and verbal communication skills with ability to convey complex technical concepts to business users and management via email, phone and screen sharing
  • Experience with help desk ticketing systems.

Preferred:

  • Experience with cloud based hosted infrastructures (AWS, Azure….)
  • Understanding of Microsoft Active Directory Technologies
  • Experience in a fast-paced environment delivering results on multiple concurrent projects
  • SQL experience a plus
  • Experience with ConnectWise Manage

Guiding Principles: We want employees who are kind, talented and committed, who live by our guiding principles and choose to work at MOBE because of these principles.

  • Care about people. We only succeed in our mission because we take good care of our own with the same energy, empathy and expertise we bring to the MOBE program. We honor who people are at work and outside of work.
  • Attitude counts. Our people believe in a friendly, human approach to helping people with their health and enjoy a culture built on trust, positivity, and well-being.
  • Do good together. As a mission-based organization, we need people who like to collaborate and are energized by doing good things.
  • Believe in the power of human potential. We need people who want opportunities for personal growth and believe in making a difference in the health care space, person by person.
  • Embrace new ideas. As a high-growth organization, we need people who have the energy and flexibility to innovate and evolve with our program.
  • Apply learnings. We learn by doing, and we’re going to get better at helping people by being able to anticipate their needs. We need people who embrace continuous improvement and are dedicated to delivering results.
  • Be relentless in the pursuit of awesome. MOBE offers a unique opportunity to help others lead more fulfilling, enjoyable lives. We need people who are ready to embrace this mission.

 

 
Full-Time/Part-Time Full-Time  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Location Minneapolis  

This position is currently not accepting applications.

To search for an open position, please go to http://mobellc.appone.com



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