At Zimbrick BMW we believe that through empowered employees, we will be the leading provider of premium automotive experiences where customers can buy and maintain exceptional vehicles with confidence.
As online retailing continues to become the preferred method of shopping for many consumers, it has become more and more important for automotive dealers to build their stores around a strong, customer service oriented team. We believe our Customer Service Representatives in the Sales Business Development Center (BDC) at Zimbrick BMW provide value to our clients by providing them with the dealership experience from the comfort of their home or office through their phones, tablets, and computers.
We welcome you to bring your creativity and passion to aid others and join our accomplished team on our journey to deliver experiences matched only by the brand we represent. As a representative in our Sales BDC team, you will play a vital role in delivering that experience. Every day you will build your familiarity with our systems and grow your knowledge of the automotive industry and use those skills to assist our clients in their pursuit of a new vehicle.
Job Responsibilities
Develop a deep knowledge of BMW systems
Communicate effectively with clients through video, email, and the phone
Answer questions pertaining to new and pre-owned vehicles, trade-ins, and promotions
Communicate thoughtful, customized solutions that help customers select the proper vehicle
Schedule appointments for sales staff from internet leads and customer base
Collaborate with internal teams such as new/pre-owned sales, service, and finance
Complete product and sales training as required
What you will bring
An eagerness to learn and help
A passion for consistently providing world-class customer experiences
Attention to detail and the ability to explain concepts in an easy to understand manner
Positive energy!
Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying and what they mean
Ease in navigating within multiple software applications
Perks
A friendly culture that encourages growth and rewards hard work
Award winning dealership
Paid training and continued development
401k, match, and profit sharing
Health benefits including HSA and FSA, dental, and vision
Stable and experienced management
Our large dealer group provides numerous, flexible advancement opportunities
BMW & MINI Employee Lease Program
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