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Volunteer Coordinator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 45,000 employees, 11 hospitals, 2,100+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and senior care services.

ProMedica`s senior care division operates 330+ assisted living facilities, skilled nursing centers, memory care communities and hospice, palliative and home health care agencies. Services are provided in 26 states and the majority now operate under the ProMedica brand and Arden Courts. Over the next few months, the rest of our entities under the Heartland and ManorCare names will rebrand to ProMedica.

Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address and lead in social determinants of health, champion healthy aging and cultivate innovative solutions. For more information about ProMedica senior care services, please visit  
Specific Job Detail

General Responsibilities

  • Develops and implements programs for the recruitment, interviewing, training, retention, and orientation for volunteers.
  • Coordinates volunteer assignments with patients and families based on program needs and volunteer's skills and interests.
  • Coordinates the training and assignments of volunteers to other departments: ex., Bereavement, clerical.
  • Oversees volunteer documentation of volunteer activity.
  • Develops and implements programs for volunteer continuing education, recognition and support, performance reviews and quality improvement.
  • Plans and conducts volunteer support meetings and volunteer recognition.
  • Maintains volunteer personnel files.
  • Prepares statistical reports to meet Federal and State agency rules and regulations for hospice volunteers.
  • Prepares reports for the Director of Clinical Services, as required.
  • Participates in regularly scheduled interdisciplinary team meetings for coordination of patient care, exchange of information and problem solving, and to receive staff support and in-service education.
  • Participates in hospice programs providing staff orientation, training and education.
  • Participates in and provides community programs on hospice and related issues.
  • Educates community about all aspects of volunteerism, particularly as it relates to hospice.
  • Participates in agency quality improvement programs.
  • Accepts other assignments deemed appropriate.
  • Provides direct supervision of volunteers; monitors and evaluates volunteers' performance; evaluates the effectiveness, quantity, and quality of services provided by the volunteers.
  • Effectively assesses and monitors volunteer program needs and develops plans to meet the needs.
  • Maintains appropriate reporting and record keeping system.
  • Maintains a current knowledge of volunteerism by participation in continuing education programs, workshops, and professional organizations.
  • Willingly accepts direction from Director of Clinical Services/PCC.
  • Evaluates effectiveness, quantity, and quality of services provided by the volunteers.
  • Ensures that volunteer hours are equal to 5% of the direct patient care staff hours.
  • Adheres to established personnel policies.

Sign-on Bonus None Specified 


ProMedica Senior Care, formerly HCR ManorCare, provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.

Responsible for the development and administration of the hospice volunteer program. Supervises all aspects of volunteer services. *Develops and implements programs for recruitment, interviewing, training, retention, and orientation of volunteers.

In return for your expertise, you’ll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

Educational Requirements High School Diploma or GED required. Bachelors Degree in behavioral sciences, human services, or related field preferred.  
Position Requirements


  • Basic office skills, with excellent communication skills both written and verbal.
  • Excellent organization skills. Demonstrated experience in supervision.
  • Ability to work well with an interdisciplinary team.
  • Demonstrated ability to execute a supportive approach to volunteer and patient/family needs.



  • 1 year experience working with families or groups and coordinating community volunteers preferred.



  • Approximately 50% on a daily basis.


Working Conditions

  • Exposure to disagreeable conditions including odors, infection, illness, and physical contact from disruptive patients.
Location 4608 - ProMedica Hospice - Serving St. Louis, Missouri  

This position is currently not accepting applications.

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