Share Email Opening Title Lead Member Experience Specialist  About the Organization Billion-dollar credit union serving nearly 80,000 members throughout California's beautiful Central Valley is looking to expand their team. For over 70 years we have been providing superior service for our members and community. As a not-for-profit financial cooperative we believe in banking with a purpose and therefore annually return millions of dollars to our members in the form of better rates, lower fees, and access to fair credit. We pride ourselves in helping our members achieve their financial dreams. At the end of the day, we are optimists, partnering with our members and community to empower a brighter future. Together, we believe we are doing great things for the community we call home.   Description The Lead Member Experience Specialist (MES) will provide leadership support by supervising and coordinating the daily functions of our Member Experience Specialists alongside branch management. The Lead will provide back up and support to the MES and will serve as first point of contact to assist with escalated member interactions. This role will assist with MES growth and development and will help achieve department goals through coaching sessions.The Lead MES will effectively assess individual member inquiries and provide solutions that meet member needs and credit union objectives. Provide member education and identify cross selling opportunities with an emphasis on strengthening member relationships. • Open various new accounts, process necessary information and educate the members as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.) • Use every member contact as an opportunity to advise member about additional services or programs that might benefit them. • Assist with wide variety of member services including open/close Shared Certificates, assist members with checkbooks, process credit card/loan applications for members, solve fraud issues, notary, close accounts, etc. • Assist members with opening CD’s & educate customers as to penalties, earnings, etc. • Explain and expedite the opening, closing, transfer, and rollover of IRA certificates. • Set up auto transfers and sign up members for ACH transfers and wires. • Responsible for opening/closing branch in the absence of manager/supervisor • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control     Position Requirements • 3 years + of similar or related experience • Must have banking or credit union industry experience, leadership experience preferred • A high school degree or GED is required • Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions • Must be able to perform job functions independently and with limited supervision • Must be willing to transfer current or obtain registration through NMLS Pay Range & Work Schedule: This position is a Tier 7, with a pay rate ranging from $23.00- $29.00 per hour The anticipated pay rate for new hires is between the low-end and midpoint of the range, depending on experience The pay rates listed above are based upon the geographic location of our Administrative Offices in Modesto, CA using the greater Central Valley area for our pay range calculations Full Time, typically 36-40 hours per week. Schedule will be based around branch's hours of operation, which are as follows: Monday to Thursday- 9am to 5:30pm Friday- 9am to 6pm Saturday- 9am to 1pm Flexibility to occasionally work early or late hours, typically with advance notice   Location Clovis   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://VALLEYFIRSTCREDITUNION.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Member Experience Specialist in Ceres, CA Posted on: 4/16/2024 [Apply Now] Member Experience Specialist in Modesto, CA Posted on: 4/16/2024 [Apply Now] Teller in Ceres, CA Posted on: 4/5/2024 [Apply Now] Teller in Modesto, CA Posted on: 4/5/2024 [Apply Now] Other Jobs Within 60 Miles Contact Center Representative (Bilingual) in Fresno, CA Posted on: 2/12/2024 [Apply Now]

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