Share Email Opening Title Call Center Representative  About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.   Open Date 2/27/2023   Position Call Center Representative   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Category Tax&Flood   Location Dallas   Req Number TAX-23-00021   Description The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary. Inbound Calls Processes a high volume of incoming routine calls. Provides responsive assistance to homeowner, lender, and third party calls regarding various tax inquiries for outsourced customers at first resolution. Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns. Communicates status of assignments to the Lead or Supervisor.   Tax Research Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry. Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team. Calls back homeowner as necessary, once research is complete.   Teamwork Ensures customer SLA’s are maintained. This position will perform other duties as assigned based on the needs of the department. SALARY RANGE: $15.41 - $19.26    Position Requirements High School diploma or equivalent.     EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://LERETALLC.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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