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Reservation Sales Manager 

Position Reservation Sales Manager  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  

Position Summary:

As the Reservations Sales Manager, you will orchestrate and lead a highly effective team of reservation sales agents and will manage all department functions for Edgewood Tahoe Resort.

Essential Functions:

  • Schedules, trains, and mentors the Reservations Team.
  • Assesses training needs – listens to and scores agent calls, coaches, and mentors agents to perform to Forbes/Aspire Service Standards.
  • Oversees and audits the service standards and operations of the reservations department. Regularly checks the input and the quality of data (segmentation, denials tracking, etc.) points.
  • Manages all payroll functions.
  • Holds the Reservations Sales Supervisor and agents accountable for:
    • Understanding callers unique guest room needs and matching those needs with ideal features that will benefit the guest experience.
    • Learning the guests needs and assisting in enhancing the experience at the resort by offering and providing information on amenities available to them.
    • Developing an itinerary of any services booked by the guest which, not limited too, may include Adventure Shop excursions, dining reservations, golf tee times, and spa services.
    • Ability to perform all Reservation Sales Agent duties and responsibilities. Listen and communicate effectively with a wide range of callers, close the sale, and input detailed information in the PMS and Navis systems accurately and efficiently.
    • Foster superior performance, exhibit excellence in cultivating the guest experience and succeed in the execution of the Edgewood vision.
  • Follows a selling strategy as determined by Revenue Management and reacts to business changing demands with a focus on maximizing revenue.
  • Is fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
  • Manages systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
  • Periodically evaluates ongoing programs/promotions to ensure that they reflect accurate information.
  • Participates in weekly revenue meetings to maintain communication of strategies and need periods.
  • Checks forecasting reports based on statistics codes (Market, Source, Rate Code etc.), reservations which are wrongly tagged should be amended.
  • Verifies if reservation confirmation letters?are accurate and appropriate for various promotions .
  • Creates and tests package set-up and works with various departments to ensure reservation and P&L accuracy.
  • Verifies promotions loaded into PMS/CRS to ensure their accuracy.
  • Monitors PMS/CRS/RMS/Navis integrations to ensure they are in sync.
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
Position Requirements

Qualifications/Special Skills:

  • 2+ years of hands-on Hotel Reservation Management and/or Front Office Management experience required.
  • Bachelors or Masters degree in Hotel Management preferred.
  • Demonstrated leadership in building high-performance teams.
  • Ability to work well unsupervised.
  • Must be a positive team leader, can multi-task and is goal driven.
  • 2+ years of experience in guest service field is required.
  • High-level command of Excel.
  • Prior budgeting and financial experience preferred.
  • Knowledge of hotel technology: PMS, Channel Manager, Opera, Navis, and SynXis is preferred.
  • Ability to effectively work with all departments in the resort.
  • Effective verbal and written communication skills needed.
  • Ability to work varied shifts when needed, including weekends, holidays, and nights.
  • Fluent oral and written English required.
Shift Days  
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Category Sales and Marketing  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

Wage None Specified 

This position is currently accepting applications.

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