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Web and Digital Specialist, Application Close: March 31, 2023 

Ministry Team OPTIC - Marketing and Communications (MarCom)  
Reports To Web and Digital Strategist  
FLSA Status Exempt  
Salary Grade 7  
Full-Time/Part-Time Full-Time  
Category National and Global Ministries, Cleveland, Ohio  
Starting Salary $43,000-$54,000  

The Web and Digital Specialist will be tasked with responding to customer requests for web and digital updates and making changes to and related web and digital properties of the United Church of Christ. Primary customer support specialist for UCC Everywhere, the digital marketing program designed to help churches with their digital offerings. 

Work across the OPTIC department to participate in the work of philanthropy, technology, identity, and communications of all kinds.


  • Supports the Web & Digital Strategist of OPTIC in building a web, digital, and technological infrastructure.
  • Works within the OPTIC team to execute on the strategic priorities as established by OPTIC leadership. Contribute to team goals.
  • Provides full professional website support, responds to change requests, and assists internal and some external stakeholders with web and digital requests.
  • Works with the Web and Digital Strategist and the OPTIC Team to maintain quality web and digital assets that are built to customers’ and the organization’s standards.
  • Take a key role in developing UCC Everywhere websites to ensure excellent user experiences; optimizing website performance for excellent digital marketing results; optimizing website performance for seamless delivery of multiple content types (video, etc.)
  • Strong phone and email contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to UCC Everywhere customer inquiries.
  • Excellent communication and presentation skills to help promote and support the UCC Everywhere program.
  • Take a leading role in managing customer ongoing support service requests from UCC Everywhere clients.
  • Executes on day-to-day content updates and maintenance needs of the website, ensuring all content, images, forms, and web pages look and work properly.
  • Establishes healthy lines of communication with OPTIC team members and external teams working on web & digital assets, including UCC Everywhere.
  • Embraces a solid understanding of the organizational goals and priorities and the capabilities of our technology, software, hardware, content management systems, and web servers to accomplish those goals.
Position Requirements

MINIMUM QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills and/or abilities required to perform successfully in this position.

  • At least 2-4 years’ experience working in the digital industry covering brand, digital, and web experience with digital communications platforms in a professional context, including content management systems (CMS) and constituent communications providers.
  • Experience maintaining and creating website content in various mediums (text, images, video, multimedia).
  • A working knowledge of HTML, CSS, content/graphic asset creation, and implementation/content publishing.
  • Abilities in managing information and the transfer of data into appropriate web language.
  • Problem-solver with excellent communications skills; responsive and dependable
  • Understanding of analytics.
  • Creative, willing to learn, and is flexible.
  • Ability to prioritize workload and take direction.
  • Desire and sensitivity to work in diverse racial, ethnic, cultural and religious settings with commitment to pluralism in the workplace as well as in one’s understanding of mission.
  • Competency in web policy and digital workflow procedures.
  • An understanding of the polity and structure of the United Church of Christ.
  • Ability and willingness to travel, at times, for an extended number of days, occasionally internationally.

This position may deployed.  Relocation to Cleveland, Ohio is not necessary.

COVID-19 Update: Protecting the health and safety of our employees is a top priority. Full COVID-19 vaccination is required for employment (proof of record will be requested during the onboarding process).

This job description is not intended to be a complete list of all duties and responsibilities required for the position and is subject to review and change at any time in accordance with the needs of the ministry. Since no job description can detail all duties and responsibilities that may be required from time to time in the performance of a position, duties and responsibilities that may be inherent in a position shall also be considered part of the position holder’s responsibility.


It is expected that the person who holds this position will conduct themselves in a manner consistent with the policies of the UCC and in a manner that will reflect positively on the organization. All staff are encouraged to nurture safety within the work performed on behalf of the UCC by being attentive to self-care, education, maintaining appropriate boundaries, and the importance of referring those in need to supportive and helpful resources.







Comprehensive Benefits Package Employer paid health, dental, life, pension benefits  
Application Deadline March 31, 2023  
About the Organization The United Church of Christ

Our faith is 2000 years old. Our thinking is not.

We believe in God's Continuing Testament.

We believe in Extravagant Welcome

We believe the church's mission is to Change Lives

EOE Statement The United Church of Christ National Setting celebrates diversity and an inclusive environment for all employees. We are committed to a workforce that is representative, at all job levels, of the broad spectrum of our diverse society. We endeavor to recruit employees from backgrounds that vary by race, color, national origin, ethnicity, gender, gender identity and expression, age, sexual orientation, disability, marital status, genetic information, past, present or future service in the uniformed services, religion, or any other legally protected characteristic under applicable federal, state or local law. We are proud to be a multicultural, multiracial, open and affirming, accessible to all, equal opportunity employer.  

This position is currently accepting applications.

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