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Operations Intern 


Job Description

Paid Internship!

Department(s): Operations

Location: Miramar, FL

FLSA Status: Non-Exempt

Duration of the Internship : 6 to 8 weeks (approximately)

Hours per week : 20 Hours - 25 Hours maximum/week


Position Summary: Provide administrative support to one of the following areas: Operations. The Intern will be exposed to and included in various experiences by learning and supporting administrative and operational tasks, projects, and meetings. A mentor will provide ongoing feedback and coaching to ensure a positive work experience and foster an environment of development and growth. 


The job responsibilities include:

  • Assist with special projects within the assigned department.
  • Sorting the mail, faxing, copying, scanning, and filing.
  • Assist with various duties including but not limited to clerical, data entry, and general support of department needs, etc.
  • Assist the department team members with daily responsibilities, which include administrative support. These responsibilities vary based on the department; examples include the following duties:


  • Post of all member mail (Branch Suite or Core System) which includes deposits, transfers, and loan payments and comply with fraud preventive measures.
  • Loan Servicing department (post Insurance claims to general ledger, loan payoffs to members account and provide copies of all documents received for such payments).
  • Finance department (all general ledger check deposits and members account adjustments).
  • Mortgage Department (post all daily transactions to general ledger and members including closing proceeds, appraisal fees, funds wire exchange account for outgoing wires for scheduled mortgage closings).
  • Fraud Investigation Unit (post transactions to general ledger and issue cashier’s checks as requested).
  • Prepares Bonds received from all the branches; verify the information noted on each bond, sort bonds by branch and prepares for deposit to SunTrust.
  • Balances transactions against computer totals. Maintains security of all mail daily work. Balance teller drawer. Serves a teller.


  • Processes incoming mail requests for Closed and Dormant Accounts.
  • Processes all return mail; update core system with bad address flag.
  • Support in processing all verification of deposits for member deposit products.
  • Support with all research requests from internal or external sources, which include providing copies of checks, statements, and responses to subpoenas via correspondence
  •  Perform other duties as assigned.
Position Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

  • Undergraduate student (Junior or Seniors preferred, but not required) or in a graduate program with a local accredited college or university.
  • Ability to read and interpret documents such as the Product & Services Manual, etc. (safety rules, operating and
  • maintenance instructions) and procedure manuals. 
  • Must have strong written and verbal communication skills. 
  • Proven excellent interpersonal skills when communicating with Members and employees and must be a team player.
  • Ability to meet deadlines in an organized and timely fashion.
  • Ability to work independently with minimal supervision and to multi-task in a fast paced dynamic work environment.
  • Must be a self-starter and must have a flexible work schedule to complete daily work volume.
  • Knowledge of MS Office programs: Excel, Word, PowerPoint and Outlook


  • BSA Compliance - every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
  • In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
  • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act.
  • Comply with all TFCU policies and procedures to ensure compliance with such regulations.



PHYSICAL REQUIREMENT: Verbal phone ability, hearing, sitting at a desk, standing at the teller counter

MENTAL REQUIREMENTS: Understanding verbal and written communication, grammar, computers

TOOLS AND EQUIPMENT USED: Computer, printer, fax, telephone, copier

WORKING CONDITIONS: Normal Credit Union Office Environment

An EEO Employer.

Full-Time/Part-Time Part-Time  
Exempt/Non-Exempt Non-Exempt  
Location Miramar - Headquarters  
About the Organization Tropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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