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Fraud Investigations Intern 


Job Description

Department (s): Security

Location: Miramar, FL

FLSA Status: Non-Exempt

Duration of Internship: 6-8 weeks (approximately)

Hours per Week: 20 Hours - 25 Hours maximum/per week

Position Summary: The Fraud Investigations Analyst Intern is responsible for analyzing moderate to complex account activity utilizing various fraud tools in order to detect and prevent fraudulent activity as well as investigate suspected, alleged, or known internal and external fraud perpetrated against TFCU. This position will also attempt all possible recovery of funds and/or property obtained through such fraud, and coordinate with appropriate law enforcement agencies to help identify and facilitate the prosecution of the person(s) perpetrating such fraud.

Essential Duties and Responsibilities include the following:

  • Assist the department representatives in their day-to-day responsibilities to support the business, which includes sorting mail, scanning, and filing.
  • Analyzes potential activity to detect and prevent fraudulent activity based on reports, generated alerts, or notifications from internal/third parties.
  • Analyzes potential check and deposit fraud, prepaid, debit card,and checking irregularities, and returned deposited activity, wire activity, and new account fraud activity according to established rules and guidelines.
  • Performs signature check analysis to identify potentially fraudulent checks, and with minimal guidance, makes recommendations to branch and business units regarding findings and proper action.
  • Assists in developing recommendations for policies and procedures that would improve loss prevention.
  • Performs investigations regarding actual and suspected fraud and provides appropriate resolution and/or guidance to the business unit.
  • Processes debit and prepaid card disputes within internal and regulatory guidelines.
  • Conducts in-depth analysis of forgery investigations and recommends appropriate resolutions.
  • Utilizes internal/external systems and reports to facilitate a comprehensive investigation of acts perpetrated against TFCU.
  • Handles the closure of undesired and negative accounts and tracks and reports those closed for cause.
  • Provides support and training to business unit personnel to address fraudulent situations.
  • Other duties may be assigned.
Position Requirements

Knowledge, Skills, and Abilities:

  • High School Diploma required.
  • Preferred Junior or Senior Undergraduate student or graduate student who is currently enrolled and is majoring in a relevant course of study related to the financial/Business industry from a local accredited college or university. 
  • Ability to read and interpret documents such as the Product & Services Manual, etc. (safety rules, operating and maintenance instructions) and procedure manuals. 
  • Must have strong written and verbal communication skills. 
  • Proven excellent interpersonal skills when communicating with Members and employees and must be a team player.
  • Ability to meet deadlines in an organized and timely fashion.
  • Ability to work independently with minimal supervision and to multi-taskfast-paced paced dynamic work environment.
  • Knowledge of MS Office programs: Excel, Word, PowerPoint, and Outlook


  • BSA Compliance - every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
  • In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
  • Comply with all TFCU policies and procedures to ensure compliance with such regulations.


PHYSICAL REQUIREMENT: Verbal phone ability, hearing, sitting at desk, standing at teller counter

MENTAL REQUIREMENTS: Understanding verbal and written communication, grammar, computers

TOOLS AND EQUIPEMENT USED: Computer, printer, fax, telephone, copier

WORKING CONDITIONS: Normal Credit Union Office Environment

Full-Time/Part-Time Part-Time  
Exempt/Non-Exempt Non-Exempt  
Location Miramar - Headquarters  
About the Organization Tropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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