Service Desk is the central point of contact for all information technology related support requests. The role of the IT Help Desk Tier 1 Technician is to provide support as the initial point of contact with the goal of providing world-class customer support for all users. The Tier 1 Technician is responsible for triaging, working, and escalating incoming support requests to meet customer-facing SLAs. Support is typically provided via phone, chat, remote device control, in person, and through our ticketing system for issues related to computer hardware, software, systems and peripherals.
Essential Job Functions
Knowledge, Skills, and Abilities
NOTE: This job description is not intended to be all-inclusive. A partner may perform other related duties as negotiated to meet the ongoing needs of the organization
This position is currently not accepting applications.
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