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Visitor Experience Associate 


The Academy Museum of Motion Pictures furthers the understanding, celebration, and preservation of cinema through inclusive and accessible exhibitions, screenings, programs, initiatives, and collections. Welcoming visitors from Los Angeles and around the world, the Museum works in active partnership with motion picture artists and specialists, scholars, staff, and diverse communities to contextualize and challenge dominant narratives around cinema, inspiring discourse, connection, joy, and discovery.

Working independently, under the guidance of the Visitor Experience Lead, the Visitor Experience Associate will take an active role in supporting the day-to-day directives of their supervisors. The Associates serve a unique, dual role in providing security assistance and acting as educators, operating as key liaisons between visitors and exhibitions. They are responsible for the security and safety of the objects on view and of visitors, and for actively encouraging visitors to discuss their questions and ideas about film. The Associates will be trained in both security regulations and current museum education practices and theory. They will also attend and actively participate in all (paid) training in security procedures, education techniques, and exhibition content. As frontline staff, they must maintain a friendly and professional attitude towards visitors and staff at all times. Through responsive, individual conversations, they make a museum a welcoming, accessible space for visitors. You will thrive in this role if you work well with crowds, are self-motivated, focused, and reliable.

This position is represented by a union.

You Will:

  • Handle cash and help visitors get tickets to the museum or to programs.
  • Work well with people of diverse backgrounds and experiences.
  • Talk to visitors in the galleries about the exhibitions.
  • Process new museum memberships and check-in group visitors.
  • Help visitors plan out their visit and how to use the mobile app.
  • Work with the leadership team to report any hardware or software issues.
  • Ensure the safety of objects in the Museum in accordance with established security procedures such as keeping visitors at prescribed distances from objects on view; monitoring the flow of visitors in galleries; reporting any incident involving visitors touching or damaging exhibition objects.
  • Ensure the safety of visitors and staff on the Museum’s premises such as assisting with evacuation during emergencies; reporting problems, suspicious activity, and safety hazards to a Supervisor.
  • Secure various posts throughout the Museum including gallery spaces and public areas; ticketing, admissions, and access control; and bag check.
  • Invite and discuss visitor comments and questions about current exhibitions, the collection, the museum, and its history.
  • Prepare for all exhibitions with thorough knowledge of curatorial content, museum education theory around inquiry-based teaching, and the work of various museum departments.
  • Attend department meetings/huddles, read departmental memos, and remain aware of all policy updates.
  • Other duties as assigned.
Position Requirements

You Have:

  • A high school diploma or equivalent certificate of completion.
  • 1+ years’ experience in dealing with cash operating procedures within a museum, retail, or fast-paced environment.
  • A commitment to diversity, equity, accessibility, and inclusion.
  • The drive and energy to play a key role in the success of the Museum.
  • Flexibility and the ability to adapt to changing priorities.
  • The ability to be proactive, and use independent judgment and initiative.
  • Experience with security issues is a plus.
  • Experience working with the public (e.g. customer service, retail, teaching); knowledge of film history, film objects, and film education is a plus but not required.
  • The availability to work nights, weekends, and holidays.


Physical Requirements:

  • Be mobile for extended periods of time (including standing and walking).
  • Must be able to stoop, kneel, crouch, or crawl.
  • Ability to stand for multiple hours and remain alert at all times.
  • Ability to lift at least 25 lbs.


Other Requirements:

  • Full vaccination against COVID-19 is required, including any booster vaccinations as applicable.


Our Benefits:

  • Comprehensive medical, dental, and vision.
  • PTO and Sick Time
  • 401(k)


The expected base hourly wage for this role is $18.00. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. 



Full-Time/Part-Time Full-Time and/or Part-Time  
Position Visitor Experience Associate, Part-Time  
Location Los Angeles  
About the Organization The Academy of Motion Picture Arts and Sciences is a global community of more than 10,000 of the most accomplished artists, filmmakers and executives working in film. In addition to celebrating and recognizing excellence in filmmaking through the Oscars, the Academy supports a wide range of initiatives to promote the art and science of the movies, including public programming, educational outreach and the Academy Museum of Motion Pictures.
EOE Statement The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.  

This position is currently not accepting applications.

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