Title: Practice Associate
Location: Burlington, MA
Travel to Other Locations: 20%
Status: Full-Time, M-F
Classification: Hourly, Non-Exempt
Are you passionate about making a positive impact on the lives of patients? NHOMS & MassOMS is an expanding oral surgery practice dedicated to providing exceptional care and transforming the dental experience. As we continue to grow, we are seeking talented individuals to join our team as compassionate, innovative, and accessible teammates who embrace the value of unity. If you are driven by a commitment to excellence, possess a collaborative mindset, and thrive in a fast-paced environment, we invite you to join us on our journey. Together, we will make a lasting difference in the field of oral surgery and create meaningful connections with our patients.
The ideal candidate will be enthusiastic, outgoing, and positive. Proficient computer and communication skills are required, as is the ability to multitask effectively and stay organized. Dental experience is a plus.
Job Responsibilities:
• Welcomes patients and visitors to our practice, answers the telephone, and resolves inquiries.
• Effectively communicates with referring practices, patients, and teammates.
• Schedules appointments for the practice to optimize patient satisfaction, surgeon time and most effective use of treatment rooms.
• Complete treatment planning and benefits verification independently and accurately.
• Create, access, and verify patient records in WinOMS, retrieve patient files, prepare flow charts, and place charts in sequence for surgeon examination.
• Maintains reception area in a neat and orderly condition.
• Receive letters, packages etc. and distribute them accordingly.
• Prepare outgoing mail and packages and drop off at mail facilities for processing.
• Check, sort, forward, and respond to emails and any correspondence from teammates.
• Work collaboratively with all teammates and organizational levels including Marketing, Human Resources, Call Center & Billing teams.
• Take up other duties as assigned.
Requirements:
• Excellent phone and in person communication skills
• Organization, time management, and multitasking ability
• Computer literacy in basic applications including Outlook and Microsoft Office
• Full time availability Monday - Friday
• Detail oriented and organized communication skills between patients, doctors, and assistants
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds
Experience:
• Administrative assistant or receptionist: 1 year (Preferred)
• Dental office experience: 1 year (Preferred)
• WinOMS experience: 1 year (Preferred)
Benefits:
• Pay: $20.00-$25.00 per hour
• Medical, Dental, & Vision Insurance
• Paid vacation & sick time
• Access to our 401(k), Safe Harbor, & Profit Share Plan
• Eligibility for discretionary quarterly bonuses
• Discounted oral surgery services for teammates and their families
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NHOMS / MassOMS PLLC will also consider the employment of qualified applicants with criminal histories, consistent with relevant laws.
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