Email Opening Apply Now Title Outbound Contact Center Manager  About the Organization MOBE guides people to better health and more happiness. We help people discover connections between aspects of their lifestyle that affect health and well-being, including their medications and supplements. Behind our innovative solutions are robust data analytics, digital application, and a uniquely human philosophy. With one-to-one connection and compassion, we motivate people to transform their lives. MOBE is a high-growth organization with a culture built on trust and collaboration and our team is our most significant asset. Supporting and empowering others is at the core of our service and is also the foundation of our culture. We value a workforce made up of people with differences who are eager to learn from each other and grow personally and professionally. We extend this approach to our partners and communities, seeking to increase understanding and expand opportunities across all groups. Go to https://www.mobeforlife.com/DEI for more about diversity, equity, and inclusion at MOBE.   Description MOBE MOBE guides people to better health and more happiness. Behind our innovative health solutions is uniquely human philosophy. We believe that person-to-person connections and understanding can make a difference in a world where self-care can be complicated, and health care is ever-evolving and complex. MOBE works with health plans and large employers to identify individuals who are frequent users of health care but aren’t finding resolutions for their underlying health issues. We use a whole-person approach and guidance to impact health outcomes positively. Supporting people is at the core of our business, employees included. MOBE is a high-growth organization with a culture built on trust and collaboration. Consistent across our teams and offerings is a belief in the power of people doing good together. We genuinely care about people and consider our workforce the most significant asset. Job Description: With a passion for helping others, the MOBE Team Manager will deliver engagement results which align to the company confirmed and active participant goals. Accordingly, the Team Manager will provide leadership and coaching to a team of MOBE Engagement Specialists. The MOBE Engagement Specialists connect with and engage eligible individuals in MOBE services and support MOBE Guides with Participant-related activities. The Team Manager ensures that individual Engagement Specialists and the department are performing against department and company targets. This role will monitor Engagement Specialist performance, identifying and communicating any gaps, as well as driving needed change, which may include providing coaching and training or implementing new processes. While driving the team toward our department and company goals, it is critical that the Team Manager develops a team culture that embraces change, values learning, healthy conflict and continuous improvement. Responsibilities: Leadership and Coaching Provide daily leadership to a team of MOBE Engagement Specialists through direction, support, motivation, team huddles, courageous dialogue and other avenues Develop leads leadership skillset and capabilities Conduct regular 1:1 sessions with each Engagement Specialist based on coaching protocol, reviewing current performance, conduct monitoring sessions, role-plays and discuss other pertinent information Lead regularly occurring team meetings to provide business updates, education, recognition and encourage dialogue Assist and lead Base Camps, New Hire Onboarding, department activities and other training Serve as an integral part of the hiring process by interviewing, selecting and onboarding new employees Operations Perform opening and closing duties for the department, as needed Adjust workflow and responsibilities according to business and operational needs Monitor and evaluate Engagement Specialist both real-time and historical productivity, quality, performance, time and attendance and provide coaching and corrective action as needed Continuous Improvement Assess campaign progress and success, identifying improvements to share within department and cross functionally Monitor overall Engagement Specialist and department performance, identifying gaps in performance, communicating gaps, implementing and managing change Identify process, scripting, training and other avenues for improvement Implement continuous improvement initiatives, pivoting as needed Serve as back up for outreach and outbound engagement activities, based on workload Other Serve as back up for outreach and outbound engagement activities, based on workload Prioritize and organize own work as well as the work of others to meet deadlines Maintain flexibility, be open to new ideas, and be willing to take on new responsibilities Demonstrate commitment to continuing professional development Ensure MOBE client satisfaction by resolving and responding to Participant issues and requests Identify and constructively communicate the need for improvements or enhancements in MOBE products and services; drive continuous improvement in the MOBE program Onboard new staff members All other duties as assigned to help fulfill our Mission and abide by MOBE’s Guiding Principles   Position Requirements Minimum Qualifications: Required: Bachelor’s degree in business management or related field preferred or 3 years equivalent experience 5 – 7 years relevant professional experience Minimum one year inside sales leadership experience or mentorship role, preferably with coaching or working telephonically with consumers 1+ years of proven sales experience success required in direct consumer sales, preferably telephonic and healthcare related Must be self-motivated and work well independently Excellent collaboration, drive for results, and organizational excellence Excellent communication skills, both written and verbal Demonstrated ability to interface and effectively present to senior management Excellent project management skills, with ability to manage multiple priorities with tight deadlines, and demonstrated strong problem-solving skills and attention to detail Demonstrated ability to build a collaborative culture and relationships across the organization and with external strategic partners Proven ability to influence course of action when others are directly accountable for outcomes Proficient in Microsoft Word, Excel, and PowerPoint Demonstrated analytical and decision-making skills Guiding Principles: We want employees who are kind, talented and committed, who live by our guiding principles and choose to work at MOBE because of these principles. Care about people. We only succeed in our mission because we take good care of our own with the same energy, empathy and expertise we bring to the MOBE program. We honor who people are at work and outside of work. Attitude counts. Our people believe in a friendly, human approach to helping people with their health and enjoy a culture built on trust, positivity, and well-being. Do good together. As a mission-based organization, we need people who like to collaborate and are energized by doing good things. Believe in the power of human potential. We need people who want opportunities for personal growth and believe in making a difference in the health care space, person by person. Embrace new ideas. As a high-growth organization, we need people who have the energy and flexibility to innovate and evolve with our program. Apply learnings. We learn by doing, and we’re going to get better at helping people by being able to anticipate their needs. We need people who embrace continuous improvement and are dedicated to delivering results. Be relentless in the pursuit of awesome. MOBE offers a unique opportunity to help others lead more fulfilling, enjoyable lives. We need people who are ready to embrace this mission.   Full-Time/Part-Time Full-Time   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Location Nevada   This position is currently accepting applications. 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