The Director of Pharmacy Services provides a leadership role in formulating policy and instituting models that promote medication safety in all aspects of the medication management process. This role is responsible for coordinating all activities related to pharmacy operations, including but not limited to staffing, processes, standard operating procedures, metrics, inventory regulatory requirements, budgeting/forecasting process, expense control, capital planning, operating budget, Profit and Loss, promoting effective drug therapy, and the medication supply.
Professional and Administrative
- Strategic planning and execution to enhance the profitability, productivity, and efficiency of the Pharmacy Services operation
- Drive change across the organization and developing clinical ladder to support leadership and succession planning
- Oversee reporting and monitoring of organizational performance metrics and oversights of positive customer relationships.
- Establish solid working relationships at a senior level with our internal stakeholders in support of TCRHCC Vision and Mission
- Routinely meet with vendors, sales, marketing, management, and pharmacists to strategize cost effectiveness
Vendor / Sales Relationships
- Development, execution, and on-going monitoring of vendor business plans to increase market share, sales, and profitability for all stakeholders
- Collaborate with other areas of the organization to ensure 100% utilization of available rebates and cooperative savings
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing professional networks; participating in professional societies and remaining current on best practices
Contract Negotiations & Management of Corporation Commitments
- Strategic negotiation of vendor/supplier relationship
- Lead pricing negotiations, service contracts and authorization of new vendors and produce quantifiable savings
- Interact with internal groups to define and prioritize organizational needs
- Work with Legal to review contract language for all contracts and provide recommendations for best practices
- Oversee the administration of contracts and subcontracts
- Oversee the tracking of vendor/supplier required certifications and ensure compliance
Process Improvements / Accountability
- Partners with the Pharmacy Services leadership team and Senior Leaders to continually identify and implement process improvements and increase efficiency within organization to improve productivity levels and profitability
- Build and continually analyze business processes to enhance efficiencies in the organization to exceed customer expectations
- Responsible for the development, implementation, and analysis of departmental metrics including pricing comparisons, customer satisfaction, volumes, and other measures as needed
- Assess and build systems to extract productivity metrics for department accountability
- Responsible for establishing and meeting financial objectives, preparation of annual budget, scheduling expenditures, variances’ analysis, and initiation of corrective actions
- Provides the leadership and direction to build an effective team and continually develop associates to improve performance
- Ensures retail pharmacy operations are continually assessed for operational efficiencies
Manage Business Operations
- Proactively and collaboratively lead and manage the pharmacy departments to ensure resources are maximized
- Develop, coach, and motivate the pharmacy leadership team by setting clear priorities and allocating resources to ensure results were delivered to meet organizational expectations
- Maintain organizational operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Ensures regulatory compliance and standards for medication management.
- Provide guidance and leadership in driving the teams in the development and execution of improvement initiatives to achieve year over year direct and indirect cost improvements. Manages pharmacy personnel issues including hiring, evaluations, and monitors and approves payroll
- Safeguard organizational operations and contents by establishing and monitoring security procedures and protocols
- Control inventory levels by conducting physical counts; reconciling with data storage system
- Drive efforts to move non-allocated inventory
- Review and analyze financial reports. Provide overall financial support and monitoring
- Ensure that relevant financial data is presented to the Chief Financial Officer and Chief Ancillary Officer in a timely manner.
- Ensures daily operations and emphasized dispensing efficiency and accuracy with the workforce and manages the dispensing process.
- Ensure narcotic management is in line with regulatory requirements, works with Nursing leadership to investigate and document discrepancies. Ensures pharmacy managers maintain appropriate chain of custody of narcotics.
- If needed, the Director of Pharmacy Services will function in direct pharmacy functions.
- Builds, develops, and manages, a leadership team capable of meeting management objectives for the Pharmacy division.
- Evaluates the team plan for continual improvement of the efficiency and effectiveness of the Pharmacy division with professional and personal growth.
- Assures licensure and certifications are active for Pharmacy division.
- Provides coaching and leadership management, to the team to assure compliance, employee performance appraisals, and patient satisfaction and to create and maintain a work environment with high moral and productivity.
- Proven knowledge of the requirements of the Joint Commission regulations, HIPAA/HITECH, AAAHC and Community Health Center regulations and requirements.
Mental and Physical Effort
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical: Frequent sitting, standing, walking, twisting, and maintaining balance required. Occasionally reaching, bending, stooping, climbing, kneeling, and crouching required. Incumbent must be able to do moderate lifting of up to 10 pounds for prolonged periods of time and frequently be able to push/pull up to 10 pounds in the performance of assigned duties. Sensory requirements required includes prolonged ability to see near and have colored vision. Incumbent will also need to frequently be able to have far vision, depth perception, see in fine details, hearing normal speech, and, be able to use a telephone. Must be able to hear overhead pages announced over a loudspeaker. Incumbent must be able to use both hands to do simple grasping and keyboarding. Must frequently be able to perform firm grasping and fine motor manipulations with both hands. This position does require working frequently around environment exposure of chemical agents; dust, fumes, gases; hazardous or moving equipment; and loud noises. Incumbent will occasionally be exposed to infectious disease and extremes in temperature or humidity.
Mental: Must carry out daily duties and project assignments in an independent manner utilizing knowledge and experience of the section time limits, procedures, and objectives to establish individual work priorities; and the ability to communicate information and ideas in speaking/writing, so others understand. Incumbent must be able demonstrate a prolonged ability to concentrate, adapt to shift work, and work in areas that are close and crowded. There will be frequent times when the incumbent must be able to handle a high degree of flexibility; handle multiple priorities in stressful situations; work alone; demonstrate high degree of patience; manage altercations; make decisions under high pressure; and, cope with high level of stress. Occasionally, the incumbent must be able with cope with high level of stress. Must be able to accept flexible schedule to meet unit needs.
Doctor of Pharmacy degree from a school recognized by the American Council of Pharmaceutical Education
- Two (2) years inpatient hospital pharmacy experience
- Two (2) years of retail/ambulatory pharmacy experience
- Two (2) years of current management/supervisory experience
- Must have a current valid and unrestricted license to practice pharmacy in a State or Territory of the United States, or the District of Columbia
- Must have and maintain a current valid certification of the following throughout employment:
- Basic Life Support (BLS) from the American Heart Association
Other Skills and Abilities
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:
- Management of Progressive ambulatory and institutional pharmacy practice
- Possession of high ethical standards and no history of complaints
- Positive working relationships with others and positive teamwork experience
- Executive level communication experience, including verbal and written communication skills and capable of maintaining multiple communication channels
- Staff development and education on current and future service lines
- Influences others; understands how to effectively lead and operate in a matrixed organization
- Proven contract administrative and negotiation experience
- Interdisciplinary focused relationships
- Possess excellent time management, organizational skills, and patient focused pharmacy services
- Must be autonomous (self-education and learning, self-motivation, and self-management)
- Moderate computer skills and literacy for communication, records, forms, ordering, and statistical analysis
- Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
- Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
- Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
- Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.