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Visitor Services Specialist 


Visitor Services Specialists set the tone for an exceptional visitor experience for all visitors by welcoming them, educating them regarding what the Mystic Seaport experience can mean for them, efficiently processing them at the gate, and preparing them adequately and enthusiastically for their on site visit. Visitor Services Specialists make the “customer centered” concept a daily reality in all interactions, decisions, and exchanges they make with all visitors.


  • Warmly greet all visitors by creating a welcoming and friendly environment where they receive prompt, efficient, and pleasant service in person, on the phone, and via email
  • Always maintain a positive and professional image, reflecting pride in the position and enthusiasm for the institution
  • Anticipate and respond to visitor needs by providing accurate and helpful information about the museum and its offerings
  • Makes the extra effort to find information and/or provide assistance to visitor questions/needs
  • Make it easy for visitors to have a positive and pleasantly memorable experience at Mystic Seaport
  • Efficiently and effectively process visitors from all gate stations using computerized ticketing system
  • Act with integrity and honesty in safeguarding gate location monies and working with cash/credit cards/passes/coupons/other financial related transactions
  • Follows all department policies and procedures including those for cash handling, safety, and security
  • Develops thorough, accurate, and up-to-date knowledge base about Mystic Seaport, its grounds, programs, offerings, and services
  • Promote and educate visitors to the benefits of membership and processes membership applications including upgrades
  • Actively participates in a culture of continuous improvement seeking and suggesting ways to better respond to visitor needs
  • Solicit and record visitor feedback, suggestions, complaints, and compliments about their experiences at Mystic Seaport and make management team aware of such feedback
  • Using best judgment, respond to visitor situations, calling upon Senior Visitor Services Specialists and supervisory staff as needed
  • Continuously expands personal knowledge about the Museum, its services and offerings through active participation in training, staying abreast of news in Museum publications, asking questions of staff and supervisors, and observing on-grounds activities
  • Contributes positively and enthusiastically as part of a term-oriented department
  • Alerts supervisory staff to potential problems and possibilities
  • Maintains regular and consistent attendance and punctuality
Position Requirements
  • Must have received or be willing to receive the COVID-19 vaccination and booster by date of hire to be considered. Proof of vaccination will be required.
  • High energy, enthusiastic, customer-centered intelligence is essential
  • Must possess superior interpersonal and communication skills as well as the ability to maintain a calm exterior presence during periods of high volume, high stress, or unusual events
  • Proven ability to work comfortably and efficiently with computers and registers, including the ability to accurately and responsibly work with cash and change
  • Requires weekends, holidays, and some evenings as well as willingness to leave early if not needed
  • Must be able to stand long periods of time and endure extreme weather conditions (hot, cold, rainy days)
Full-Time/Part-Time Seasonal  
EOE Statement Mystic Seaport Museum, Inc. is an equal opportunity employer. The Civil Rights Act of 1964 and state and federal laws prohibit discrimination on the basis of race, color, religion, sex, or national origin. In addition, state and federal laws prohibit discrimination on the basis of race, color, national origin, gender, Veteran's status, age (40 years and over), physical or mental disability, religious affiliation or other protected status. It is our policy to comply fully with these laws and information requested on this application will not be used for any purpose prohibited by law.  
About the Organization Mystic Seaport Museum is the nation's leading maritime museum. Founded in 1929 to gather and preserve the rapidly disappearing artifacts of America's seafaring past, the Museum has grown to become a national center for research and education with the mission to 'inspire an enduring connection to the American maritime experience.'

The Museum's grounds cover 19 acres on the Mystic River in Mystic, CT and include a recreated New England coastal village, a working shipyard, formal exhibit halls, and state-of-the-art artifact storage facilities. The Museum is home to more than 500 historic watercraft, including four National Historic Landmark vessels, most notably the 1841 whaleship Charles W. Morgan, America's oldest commercial ship still in existence.  

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