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Service Coordinator, Emergency Services  

Req Number BEH-23-00035  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  

Annual Salary $42,556.80

Work Schedule: Monday - Friday 12 noon to 8p OR

Sunday - Thursday 12noon to 8p

Since 1971, Hampton-Newport News Community Services Board has provided a comprehensive continuum of high-quality, essential, and community-based services to citizens of the Peninsula who are affected by mental illness, developmental disabilities, and substance use disorders.

24/7 response for psychiatric crisis assessing for immediate psychiatric intervention and issuance of temporary detention orders (TDO) for individuals in need of mandated treatment in a psychiatric hospital.

The Service Coordinator performs activities supporting operations fo the Emergency Services department response to provide crisis assessments and intervention services. Performs triage and coordination of incoming crisis calls, collaborates with a diverse range of professionals working with individuals during the course of crises (emergency room, law enforcement, magistrate, psychiatric hospitals, and behavioral health providers). Monitors status of psychiatric hospital bed space, conducts comprehensive bed searches. Collaborates with the Emergency Services Counselor and assist with the facilitation of referrals for admission to behavioral health treatment services. Provides follow-up and monitoring of disposition, coordinates with psychiatric and medical providers for updates, and facilitate transfer and placement.

Full-time Benefits, include:

  • Virginia Retirement System (VRS)
  • Health, Dental and Vision Insurance
  • Flexible Spending
  • Employer Paid Life Insurance
  • Employer Paid Disability Insurance
  • VoluntaryLife Insurance
  • Annual and Sick Leave
  • 10 Paid Holidays
  • Cancer/ICU and Accident Insurance
  • Legal Resources
  • Identity Theft Protection
  • Wellness Program
  • Employee Assistance Program (EAP)
  • 403(b) Deferred Compensation Plan
  • Group Long Term Care Insurance



Bachelors degree in Human Services (Social Work, Psychology, or Counseling) with one (1) year experience in psychiatric care setting including case management services, counseling, direct care and crisis intervention functions. QMHP-A Preferred.

Valid Virginia Driver's License.

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.

Number of Openings 1  
Open Date 2/1/2023  
Close Date 2/15/2023  
Professional Licenses and/or Certifications  

This position is currently not accepting applications.

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