Share Email Opening Title Customer Care Representative  Description JOB SUMMARY Under the supervision of the Customer Care Manager, provide exceptional customer service while registering participants and disseminating district-wide information.   Position Customer Care Representative   Position Requirements EDUCATION, EXPERIENCE & TRAINING •    Must be at least 18 years of age •    High school diploma or equivalent •    Cash handling and customer service experience •    Professional phone etiquette experience •    Valid driver's license KNOWLEDGE, SKILLS & ABILITIES •    Basic computer knowledge and minimum typing speed of 40 wpm •    Excellent written and verbal communication skills •    Attention to detail •    Knowledge of customer service philosophies and practices •    Knowledge of and skill with phone etiquette •    Ability to establish a positive rapport by using tact and discretion with clients, participants, visitors and staff •    An understanding of financial accountability and the skills to accurately handle it •    Working knowledge of Microsoft Office Suite of programs DUTIES AND RESPONSIBILITIES •    Ensure an outstanding customer experience that supports the Bolingbrook Park District brand with great service, friendly and pleasing environments, open communications, and efficient, organized operations •    Listen to customer needs and match customers up with appropriate program or service to fit those needs •    Accurately complete contract forms, program registration, rental agreements, change of address and Resident ID records and complete satisfaction guarantee forms and other customer transactions •    Check to ensure appropriate changes were made to resolve customer problems •    Use computer system to access information, process daily business, print reports and maintain files •    Answer phones within 4 rings and assist customer needs •    Report to supervisor daily operational needs, problems and client feedback •    Consistently execute a balanced and accounted daily cash receipt journal and cash drawer •    Provide and maintain a clean and safe environment •    Assist supervisory staff in special projects •    Attendance at monthly staff meetings, required trainings and/or assessments •    Contact and inform participants of changes, cancellations and other program information •    Perform other related functions as assigned by supervisor •    Abide by the Bolingbrook Park District dress code for your area •    Perform all job tasks within the rules and guidelines of the Park District’s safety program •    Work as a Team Player with co-workers and in conjunction with other departments PHYSICAL REQUIREMENTS Walking: to operate office equipment Talking/Hearing: to communicate with staff and public Sitting: to work at a computer Standing: to assist with customers and greet customers Reaching: to write at desk; retrieve files and manuals Pulling/Pulling: to open doors and drawers Stooping/Crouching: to retrieve files and manuals from lower levels Seeing: to obtain information from written materials COGNITIVE CONSIDERATIONS Must have the ability to multitask and be a quick thinker.  Must have good safety awareness and judgment. Must have the ability to read, write and organize materials. Ability to master computer programs. Must be able to work well with others and service customers in an efficient, knowledgeable and pleasant manner.  Critical thinking using logic and reasoning to identify the needs of a customer and develop solutions to help meet those needs.  FLSA This is a part time, hourly non-exempt position HOURS Hours range from 16-29 hours per week.  Hours will be scheduled by the Customer Care Manager and can include day, evenings, weekends and holidays.  Must attend Sunday department meeting 6 times a year-schedule will be posted by manager.       Open Date 8/31/2023   Close Date 12/31/2023   Salary Range Starting hourly rate $16.50   Full-Time/Part-Time Part-Time   Exempt/Non-Exempt Non-Exempt   Hiring Manager(s) Chavonda Cochran   Location Bolingbrook Recreation & Aquatic Complex   Category Customer Care Rep   About the Organization Established in 1970, Bolingbrook Park District has become a nationally-recognized and forward-thinking organization committed to providing the highest quality service to its residents. Bolingbrook Park District is one of the largest districts in Illinois employing 60 full-time employees and over 350 part-time and seasonal employees. The Park District offers over 1,500 innovative recreational programs each year reaching the full spectrum of ages and abilities. Bolingbrook is a facility rich district operating a 9-hole golf course, restaurant, indoor/outdoor aquatic park, maintenance facility, fitness center, and two community centers. The Park District owns just over 183,000 square feet of buildings and park concessions. There are 52 parks for a combined acreage of just over 1,100 acres that include playgrounds, baseball fields, basketball and tennis courts, picnic areas, rest rooms, concession stands, skate parks, fishing ponds, football field, soccer fields, shelters and ice rinks during the winter months. Bolingbrook Park District prides itself to be an organization where people feel like family. A place where staff not only strives for excellence, but is also innovative, attentive and passionate about what they do. Its promise to the residents of Bolingbrook is to provide world class park and recreation services in a fiscally responsible manner to enhance the community's quality of life. We truly Make the Fun Happen!!   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. 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