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Public Safety Telecommunicator - 2023 

Category Emergency Communications  


Under general supervision, answer non-emergency and 911 emergency requests to assist public and staff with emergency and non-emergency public safety assistance. Duties require the ability to quickly determine the nature of the crisis from information provided by emergency personnel or the public and initiate appropriate action. Employees must be available to work any shift, holidays, weekends, and overtime as required. This position will handle dispatch services for Fire, Emergency Medical Services (EMS), Animal Services, after-hour support for Public Works and other government resources as assigned.



  1. Receives telephone calls from citizens or emergency personnel requesting assistance or information, screens calls, and transfers callers to other emergency response agencies as needed following prescribed standard operating procedures (SOP).
  2. Provides accurate and rapid processing of routine and emergency calls, which requires following prescribed SOP.
  3. Allocates resources appropriately as the need arises by applying appropriate decision-making rules and approved protocols.
  4. Offers pre-arrival medical and fire instructions per established protocols.
  5. Operates communications and associated peripheral equipment to dispatch units and enter call records into a computer-aided dispatch system (CAD).
  6. Maintains required files, records, and communication logs. Responsible for completeness and accuracy of paperwork and data entry for the shift.
  7. Takes complaints, reports issues to supervisor, and documents as required.
  8. Employees hired on or after February 1, 2016, must be a tobacco-free person, both on and off the job, for at least one (1) year immediately preceding application and maintain the same tobacco-free status throughout the term of employment.
  9. Face tattoos (from ear to ear and hairline of the forehead to the bottom of the chin) are prohibited.
  10. In case of an emergency or crisis situation (hurricane, flood, etc.), the position must respond/perform recovery duties as assigned by the immediate supervisor. All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
  11. Maintains regular physical attendance during work hours as assigned at one of the County's offices or work facilities with the ability to work evenings, nights, and holidays as required. Required to work flexible schedules, including evenings, weekends, holidays, standby, and mandatory overtime.


(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as requested.)

Position Requirements




  • Knowledge of radio communications rules and regulations governing radio transmission. Knowledge of basic radio receiving and transmitting operations, equipment, and proper radio and telephone procedures.
  • Knowledge of Sumter County geography; adjoining counties, roadway networks, major intersections, important attractions, buildings, industries, and subdivisions.
  • Knowledge of basic medical and fire terminology.
  • Ability to react calmly and handle emergencies promptly.
  • Ability to interact with excited persons calmly to secure essential information about emergencies.
  • Ability to speak in a clear, well-modulated voice and deal with the public in a firm, courteous, tactful, and impartial manner.
  • Ability to maintain clear, accurate, and detailed accounts of operations.
  • Ability to make sound decisions during stressful situations.
  • Ability to learn to operate radio and telephone transmitting and receiving equipment.
  • Ability to communicate effectively, both orally and in writing, and to listen and understand.
  • Ability to sit at a console for extended periods.
  • Ability to communicate effectively using verbal, written, and visual communication.
  • Ability to operate a computer and utilize the related software programs.
  • Ability to follow established protocols and follow the chain of command.
  • Ability to maintain flexibility and adaptability when performing tasks and duties in a dynamic environment.
  • Ability to establish and maintain effective working relationships with others.



  • Graduation from an accredited high school or possession of an acceptable equivalency diploma.
  • One (1) year of experience working in a fast-paced, high call volume commercial or government public safety dispatching/call-taking facility is preferred.



  • Valid Florida Driver's License and a driving record acceptable to the insurance provider.
  • Required National Incident Management System (NIMS) certifications within six (6) months of employment.
  • Must possess and maintain the Florida Public Safety Telecommunicator Certification within one (1) year of employment
  • Must possess and maintain Cardiopulmonary Resuscitation (CPR) certification within six (6) months of employment.
  • Must possess and maintain Emergency Medical Dispatch (EMD) certification within six (6) months of employment.
  • Must possess and maintain Emergency Fire Dispatch (EFD) certification within six (6) months of employment.



  • Must be capable of reaching all communications control panels and reference materials in the communications center.
  • Acceptable vision (with or without correction)
  • Acceptable hearing (with or without correction)
  • Walking
  • Standing
  • Bending
  • Stooping
  • Must be able to operate a motor vehicle



  • Work is performed in a fast-paced, high call volume call center environment.
  • Work is occasionally performed in and around a fire station or fire department training labs/grounds.


Reasonable accommodation will be made for otherwise qualified individuals with a disability.

FLSA Non-Exempt Status


Full-Time/Part-Time Full-Time  
Salary Range $14.89 - $21.29. Commensurate with licenses and experience. Benefits Package.  
Closing Date Open Until Filled  
Position Public Safety Telecommunicator - 2022  
Division Emergency Communications  
Exempt/Non-Exempt Non-Exempt  
Open Date 1/27/2023  
Location Emergency Communications Center  
Flyer None Specified 

This position is currently not accepting applications.

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