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Customer Service Agent 


Alphalete & Co.


Since 2015, we’ve been fearlessly committed to empowering others and, in the process, becoming better ourselves. Learn More, Dream More, Be More. These words not only shape our core mission at Alphalete, they perfectly describe the qualities we look for when seeking out talent.

At Alphalete, we are a family driven by our passion to Learn More, Dream More, and Be More. This philosophy is the foundation of our team’s culture. We are proud of what we’ve built and invite you to come learn more about us.

As a Customer Service Agent, you will interact with Alphalete’s customers by addressing inquiries and resolving complaints. This is a full-time, in-office position.

So what are you waiting for… come join us!


Essential Job Duties:

  1. Interacts with customers via email, online chat, or telephone to provide support and information on products or services.
  2. Collects and enters orders for new or additional products or services.
  3. Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
  4. Ensures that appropriate actions are taken to resolve customer problems and concerns.
  5. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  6. Performs other related duties as assigned.


Other Job Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Position Requirements


  1. High school diploma or equivalent.
  2. Customer service experience required.
  3. Excellent verbal and written communication skills.
  4. Service-oriented and able to resolve customer grievances.
  5. Proficient computer skills with the ability to learn new software.
  6. Strong typing skills - minimum of 60 words per minute.


Physical / Environmental Demands:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.


About the Company:

Alphalete Co. is an equal opportunity employer committed to excellence through diversity and does not discriminate on the basis of sex, race, color, age, religion, national origin, disability, sexual orientation, veteran status or any other legally protected characteristic, in employment or other programs.

Baker Tilly Vantagen has been engaged to manage this search process. Interested candidates should provide a cover letter, resume and salary requirements electronically.

Post Internal Days 0  

This position is currently accepting applications.

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