Convivial Brands is looking for a Senior Sales Operations Manager to manage and lead sales operations within our Wholesale Division, which encompasses the Design Design and Tableau Brands. This position will require strong leadership skills, executive presence, the ability to communicate effectively with all levels of the organization, and a proven track record of driving business objectives. In this role, you will partner with Directors and Sales Leaders to develop and optimize selling strategies, identify short-term and long-term goals, develop and drive scalable systems and processes, and dive deep to resolve sub-par performance. You would directly supervise a team responsible for order processing, sales-relevant inventory management, sales rep systems and tools, tradeshow operations and management, sample management, account analysis and support, back-order management, merchandising solutions and analysis, customer service, and more. Ideally, you'll have prior experience leading a customer-facing team and managing mulitple projects at once. Success in this role requires the motivation to make a difference, the ability to work collaboratively both internally and externally, and the ability to balance company and customer objectives.
The Position:
- Identifies, defines and articulates processes for efficiency and improvement.
- Puts plans in place to execute the strategic direction provided in alignment with the vision of the organization.
- Coordinating cross-functional teams including: Supply Chain, Logistics, Product, Marketing, Sales, and Finance to provide operations support.
- Selects, implements, and maintains sales automation, CRM, and sales incentive programs.
- Manages CRM data and analyzes it to know where to focus, adjust, and streamline.
- Defines, creates, and documents all sales and sales operations processes; works cross-departmentally on automating and streamlining for efficiency.
- Drives operational excellence by establishing standard KPIs and metrics to track and readout weekly around forecast trends.
- Performs sales forecasting in collaboration with the sales team.
- Manages and coordinates all sales activities and programs (e.g., salesperson training, orientation, etc.).
- Supports in driving all business development and outbound and inbound lead generation efforts.
- Creates and maintains sales quota model and territory planning (BPI).
- Notes the needs of Top Line revenue MoM and YoY in collaboration with Sales Director and VP of Marketing/Sales.
- Clarifies and supports an effective Merchandising model.
- Owns the Customer Card in the ERP and is a key contributor to the Item Card, partnering with Product Development.
- Provides marketing and sales support, such as hot spotting of catalogs, inventory management of custom and key accounts, and data entry.
Who Are We?
Convivial Brands began with one brand - Design Design, founded in 1987 - which strived to create create connections between people via greeting cards. Since then, we have grown, launched more categories, and challenged the limits - all with a singular focus: to turn more moments into memories through connecting people across the United States. As a leader in the Social Expression Industry, Design Design has changed the game in how people can express their feelings through humor, sentiment, and celebration. We now have 4 brands under the Convivial Brands umbrella: Design Design, Verdant Graphics, The High Five GR, and Tableau. Verdant Graphics is our full-service printing company. The High Five GR is our premier event venue located in downtown GR, and Tableau is our home decor brand, focusing primarily on textile and tabletop. At Tableau, we have brought together uniue items and curated collections to make life better through stunning personal and home environment. Our Tableau products evoke a casual yet sophisticated energy, providing endless creative options for people which are reflective of their tastes, lifestyles and homes.
Everything we do revolves around Making Life Better - which includes creating opportunities, products, and a culture that strives to do just that. The physical products we make help people celebrate and enhance life, sometimes in small, quaint ways, and other times in big statements. From celebrating a wedding to giving a small gift of appreciation, each brand produces an end product that intends to make life friendly, lively, and jovial - ergo making life Convivial.
What Makes Us Special?
- Convivial Brands is a family-owned company based in Grand Rapids, MI.
- We are a culture-focused company, and our culture was built around our three Core Values - being trustworthy, pursuing excellence, and having a team first mindset. Those three values are what guide our day-to-day, and ensure that we're moving in the right direction the right way.
- We are an EOS company - this is our company's "operating system" and essentially a set of tools and concepts that ensures we have a clear, shared vision for the company, that we're gaining traction through ensuring accountability, and that we're building healthy teams.
- We put our team members first and strive to meet them where they are in life. That means understanding that work and personal life exist side-by-side, not separately, and working to provide our team members with the flexibility needed for balance.
- Most importantly, our team members make us special. We strive to create a workspace where our team members feel a sense of belonging and where they feel they can bring their whole, authentic selves to work every day. We believe each of our team members' individual differences, life experiences, knowledge, inventiveness, innovation, unique capabilities and talent - and the way they invest those in their work - is key to our culture, our reputation, and our success as a company. Their dedication and contributions are what make us successful.
- We offer competitive pay and benefits - 8 company-recognized holidays, a generous PTO bank, and a variety of benefits, including health, dental, vision, company-paid short-term and long-term disability and life insurance, voluntary life insurance, permanent life insurance with chronic conditions rider, critical illness and accident coverage, legal insurance, identity protection, and pet insurance.
- We offer a generous 401(k) (traditional pre-tax or ROTH) with a match. The only requirement to participate is that you be 21 years of age. The match is effective the first of the quarter after 90 days of employment. Convivial matches 100% of the first 3% of your compensation, and then 50% on the next 2% of your compensation. All amounts are fully vested immediately.
Diversity & Inclusion Statement:
Convivial Brands is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. Our people are our most valuable asset. Our employees' individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent - and the way they invest their unique identities in their work - is a significant part of our culture, our reputation, and our achievements. We embrace and encourage our team members' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our team members unique.
Convivial Brands' diversity initiatives apply to all parts of the employment experience, including but not limited to our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; social and recreational programs; layoffs; terminations; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:
- Respectful communication and cooperation between all team members.
- Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
- Work/life balance through flexible work schedules to accommodate employees' varying needs.
- Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.
All Convivial Brands team members have a responsibility to treat others with dignity and respect at all times. As part of that commitment, all team members are expected to conduct themselves in a way that promotes diversity and inclusion during work, at work-related functions, and at all other company-sponsored and participative events. We are proud to be an equal opportunity employer and are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures and during employment.
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It is our policy to offer equal opportunity to all, based upon individual merit and without
regard to race, creed, color, age, sex, religion, national origin, citizenship, marital status,
height, weight, genetic information (regarding employee or family), family medical history,
Vietnam Era Veterans Status or physical or mental disability (provided that the disability -
with or without a reasonable accommodation - would not interfere with your ability to
perform the essential functions of the position applied for or constitute a safety hazard), to the
extent required by law.
We do not condone harassment relating to a person's race, color, religion, sex, national origin,
citizenship, height, weight, genetic information, age, or physical or mental disability. We
prohibit the use, distribution, sale, or possession of drugs, and controlled substances while at
work. We prohibit reporting to work under the influence of alcoholic beverages, drugs, or
controlled substances.
If you execute and submit this Application electronically to CONVIVIAL BRANDS ELC, INC, you agree
to the following: (1) you voluntarily agree to submit your Application and the information you
provided in it electronically; and (2) your electronic signature is your own. |
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