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Client Engagement Specialist 

About the Organization Established June 15, 1971, Valley Community Services Board is a publicly funded organization where citizens of Staunton, Waynesboro, and Augusta and Highland Counties can receive Behavioral Health, Substance Use and Developmental Services services. Valley Community Services Board serves as the single point of entry into publicly funded mental health, developmental, and substance use disorder services for these localities.

Valley CSB is a person-centered organization, tailoring treatment to each individual. We value competency and compassion in every service we provide. We are also a resource for educating the public about the nature of mental health, substance use, and developmental disabilities to dispel stereotypes and encourage support for individuals facing those challenges.

Valley Community Services Board is an equal opportunity employer and a drug free workplace.

Open Date 1/24/2023  
Close Date 2/20/2023  
Position Client Engagement Specialist  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Shift Days  
Req Number CLE-23-00001  
Number of Openings 1  
Number Filled 0  

VCSB is looking for a Client Engagement Specialist to join our Behavioral Health team! The Client Engagement Specialist provides client and clinical support services at the front desk, including customer service, waiting room coordination, electronic health record registrations, and more.


  • Health insurance as low as $20.00/month for individuals. Family and dependent plans are also available.
  • Sign-on bonus of $500.00, included in full with the first paycheck.
  • Nine paid holidays.
  • Accrue up to 20 days of paid time off (PTO) per year from year one. PTO is immediately available upon accrual.
  • Participation in the Virginia Retirement System.
  • Professional development assistance provided at no cost.

Summary of Essential Functions

  • Greets clients at check-in and notifies clinical team of arrivals.
  • Maintains basic client information in the electronic health record.
  • Completes registration for new clients.
  • Schedules appointments for Open Access.
  • Receives phone calls to the agency's primary phone lines.
  • Coordinates with VCSB teams as needed.
Position Requirements

Knowledge, Skills, and Abilities

Knowledge of:

  • Basic human needs.
  • Community resources.
  • Interviewing techniques.
  • Appropriate professional behavior.
  • Basic psychopathology.
  • Substance use and co-occurring disorder.
  • Human rights.
  • Laws, regulations, and best practices regarding confidentiality.

Skills pertaining to:

  • Assessing an individual's ability to adequately maintain themselves in the community.
  • Basic crisis intervention.
  • Advocating for clients.
  • Communication with individuals who have serious mental illness or dual diagnosis.
  • Communication in written and oral formats.
  • Use of basic office equipment, including phones with multiple lines, Windows computer and Microsoft Office, copier, and fax machine.

Ability to:

  • Work effectively with individuals experiencing substance use and/or a wide range of mental disorders.
  • Demonstrate sound judgement.
  • Administer unrine drug screening.
  • Work cooperatively with others within and outside VCSB.
  • Adhere to professional ethical standards.
  • Communicate effectively in written and oral formats.

Minimum Qualifications

All applicants must meet the following minimum qualifications in order to be considered qualified for the position:

  • High school diploma, GED, or equivalent.

Preferred Qualifications

The most competitive candidates have one or more of the following characteristics:

  • At least one year of experience working in a clinical setting such as a doctor's office.
  • Previous experience in a mental health care or substance use setting.

EOE. Applicants should submit a resume and a VCSB employment application, available on the Careers page of the website.

Salary Information Starting at $15.75/hour, plus benefits.  
EOE Statement Valley Community Services Board is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Additional Requirements  

This position is currently not accepting applications.

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