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Title

OH-Westlake-Call Service Representative-$18/hr; 40hrs/wk 

Description

Call Service Representatives needed immediately for non-sales (cable utilities) call center office. Hours are 8am-5pm or 9am-6pm, Monday to Friday. Pay is $18 per hour plus benefits, paid holidays, and paid leave.

Description and Responsibilities:

- Provide exceptional service via phone communication with customers.
- Serves customers by providing information; answering inquiries; resolving problems; fulfilling requests; maintaining database.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Document and update customer database of customer records and interactions.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 
Position Requirements

Qualifications and Experience:
• High School Diploma
• 1-2 years’ experience with Microsoft Office Suite, basic knowledge
• 1-2 years of administrative support work experience
• Experience in identifying, organizing, and filing records
• Strong attention to detail
• Ability to lift move 15 – 25 pounds
• Ability to communicate effectively
• Ability to work standing up for long periods of time.
• Follow specifically defined instructions

 
Shift Days  
Benefits  
Leave  
EOE Statement  
Position Call Service Representative  
Location OH - Westlake  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Pay Rate  

This position is currently accepting applications.

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