Front Desk Customer Service Representative
Department: Customer Service
Reports to: Customer Service Manager
Mission Statement:
Ardisam is an employee-owned company based in the heart of the Midwest. Passion drives our business as we work to become the most well-known name in various outdoor industries including hunting, ice fishing, gardening, camping and more. Since 1960, our Cumberland, Wisconsin Headquarters houses our rapidly growing team of over 130 employees. Our commitment to innovation and quality has been exceeding customer expectations for decades with no sign of slowing down. Our brands include but are not limited to: Earthquake Power Equipment, Eskimo Ice Fishing, Ion Ice Fishing, Rivers Edge Treestands, Barronett Blinds, Yardbird Chicken Pluckers, and Fusion Drill Powered Tools.
Job Summary:
The Front Desk Customer Service Representative position is an entry-level position within our Customer Service Department. With this position you will be assisting visitors, maintaining the lobby in our HQ building, dispatching incoming calls, answering emails from our consumers, placing orders, and troubleshooting our products. As a representative of Ardisam, you will have the opportunity to communicate daily with our consumers, assist them with troubleshooting, and work closely with a great team of employees while gaining knowledge of our products through hands-on learning.
For this position we are seeking an individual that has customer service experience as well as basic knowledge or a passion for hunting/camping, fishing gear & small engines. In addition, basic knowledge of computer and software systems such as Outlook, Word, Excel & other web-based applications is preferred.
Job Duties:
- Maintain the main lobby of Ardisam HQ
- Answer calls from our clients and dispatch calls to the appropriate department
- Assist our walk-in customers and check-in our visitors
- Assist with deliveries and vendors
- Respond to emails from our customers
- Assist in troubleshooting our products
- Provide accurate pricing to customers
- Check order status
- Refer customer to repair centers when needed
- Create accounts and maintain customer accounts in a database
- Process return authorizations and return labels
- Understand product manuals and assist customers in use of products
- Comfortable with Excel, Microsoft Word and Outlook
- Entering warranty registrations
Education/Experience:
- A minimum of two years in customer service or technical support is preferred
- Strong verbal / written communication skills
- Friendly and helpful phone and email etiquette
- Excellent multitasking and organizational skills
Benefits:
- Healthcare (Medical, Dental, Vision, Prescription)
- Health Savings Account (HSA) with Employer Contributions
- ESOP (Employee Stock Ownership Plan)
- Yearly Profit-Sharing Bonus
- 401(k) Plan
- Paid Time Off, Holiday Pay, Parental Leave
- Tuition Reimbursement
- Group Term Life Insurance
- Long Term Disability
- Flexible Spending Account (Dependent)
- Employee Discount
Compensation: Hourly position
Duration of Employment: Full Time
Physical Requirements:
- Prolonged periods standing and sitting. (90% sitting, 10% standing on average work day)
Work Days: Monday – Friday
Hours / Day: 8 hours per day
Work Shift: First Shift
To Apply: https://www.appone.com/MainInfoReq.asp?R_ID=5224146
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