Share Email Opening Title IT System Administrator I  Category Information Technology   Description Hiring pay range: $26.15 - $32.69 Full salary range: $26.15 - $39.23   GENERAL PURPOSE OF THE JOB: Under general supervision, administer and support enterprise IT systems installation, operations, maintenance, and enhancement. Perform application upgrades and patches in alignment with change management processes. Coordinate with vendors for installation, support, and design work. Contribute to the completion of projects by participating in meetings, proactively communicating requirements, and meeting scheduled deliverables. Log and assign requests, track progress, and maintain open communication with customers and IT peers. Serve as subject matter expert and provide customer consultation, training, and support to facilitate technology adoption. Execute and monitor backup and recovery processes for all data systems. In addition, manage the countywide phone systems and devices.   ESSENTIAL JOB FUNCTIONS: (These duties are illustrative of typical essential responsibilities of the job and may vary according to assignment) System Management (60%) Administer and support enterprise systems to deliver a high quality, high availability solution that meets the business need. Configure, test, deploy, and maintain system applications, upgrades, and patches, ensuring that interfaces between other business applications remain functional. Contribute to the completion of projects, including upgrades, software installations, and migrations. Proactively communicate project schedules and logistics with customers and peers, participate in meetings and provide technical input. Responsible for phone system troubleshooting, moves, adds, and changes. Responsible for cellular/smartphone procurement and support. General Administrative (20%) Serve as subject matter expert and provide customer consultation, training, and support to facilitate technology adoption. Create documentation for administrative tasks, change management, and configuration settings. Maintain vendor relationships required to support systems. Enhance personal proficiency and knowledge of systems and technology. Stay current with IT industry trends and explore ways to effectively apply new technologies to the work of Garfield County Government. Provide input on hardware and software standards. Service Desk (20%) Provide technical support for the Board of County Commissioners (BOCC) and their onsite and virtual public meetings and end users of the BOCC conference and meeting sites. Troubleshoot, diagnose, report on, and resolve problems associated with relevant information technology resources, audio-visual, and IP telephony equipment in assigned areas of responsibility. Assist with creating, modifying, and maintaining domain users and file server shares within a Microsoft server environment. Assist with maintenance of Active Directory, including user account provisioning and management. Provide Help Desk, telephone, remote, or onsite support and ongoing troubleshooting assistance to employees regarding information technology and IP telephony hardware, software, systems, and other related items. Performs other duties of a similar or related level as necessary or assigned.   Core Competencies: (Representing the Knowledge, Skills, and Abilities required in the position) Analytical thinking: able to consider the best approach and investigate alternatives. Communication skills: Able to communicate appropriately to convey information using both written and oral communication. Customer service: Deliver efficient, personalized, courteous, and professional services. IT Technologies: Proficient in various IT software, hardware, and equipment, including Microsoft Operating Systems, Microsoft 365 tools, LAN/WAN environments, IP telephony, and audio-visual. Strong functional knowledge of supported systems and understanding of how systems impact and integrate. Teamwork: Able to work with a diverse group of people towards a shared goal while considering the needs of others. Change management: General knowledge of change management best practices and ability to manage the transition to minimize impact and downtime.   Position Requirements Minimum Qualifications: (Any combination of experience and education that provides the required knowledge, skills, and abilities determined by Garfield County may be substituted for the above requirements.)   Minimum Education & Experience: High school diploma or equivalent. Three years of experience managing data centers, servers, and virtualized environments; experience installing and maintaining operating systems and participating in IT projects. An Associates Degree in computer technology or a related field may be substituted for one year of experience. Previous IP Telephony and Audio-Visual experience is a plus.   Licenses & Certifications: Valid Driver’s License Current Cisco, Microsoft, CompTIA, or equivalent certification preferred.   Note: This position requires a pre-employment background check, including a Criminal Check and Motor Vehicle Record. Employment is contingent upon the successful completion of a Criminal Background Check.   Work Hours The standard work hours for this position are Monday through Friday, 8:00 am to 5:00 pm. However, additional support for operations that run on differing schedules may be required after hours or on weekends. Required Travel: This position will travel to various facilities and offices around Garfield County. Some meetings may be scheduled outside of regular work hours or on weekends. Additional travel may be required for training and educational meetings.   Physical Activities and Work Environment: The physical demands and work environment described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions. While performing the essential functions of this job, the employee is frequently required to reach, grasp, finger, stand or sit for long periods; walk, talk, and hear; occasionally, lift or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus. In addition, the position involves eye/hand coordination and manual dexterity to use office and other equipment.   Full-Time/Part-Time Full-Time   Location Glenwood Springs, Colorado   Benefit Information To view our benefit package please go to https://www.garfield-county.com/human-resources/benefits-brochure/   Hiring Range $26.15 - $32.69   Full Pay Range $26.15 - $39.23   Driving Classification Essential   Number of Openings 1   Exempt/Non-Exempt Non-Exempt   Req Number INF-23-00001   Open Date 1/18/2023   About the Organization Garfield County, Colorado consists of rugged alpine vistas and high desert mountains in the Rocky Mountain region, which dwells along the Continental Divide. Garfield County is located in western Colorado, where outdoor recreation opportunities abound, including hunting, fishing, hiking, rafting and kayaking, biking, skiing and snowboarding. It is home to the second largest designated wilderness area in Colorado - the Flattops Wilderness, the world's largest mineral hot springs pool, a popular family ski resort, and Hanging Lake, designated as a National Natural Landmark by the Secretary of the Interior in 2011.   EOE Statement Garfield County is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. 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