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Medical Assistant-Triage - $2,000 Sign On Incentive 

Category Triage  

Join the Cardiac Solutions Team and Receive a $2,000 Sign On Incentive!


This position is responsible for taking messages for incoming triage calls and returning calls in a timely manner. The triage operator is also responsible for responding to medication refill requests and communicating with pharmacies, insurance companies and other physicians’ offices as needed.



  • Creates phone notes and routes phone notes to the appropriate person or department.

  • Responds to patient questions directly or by researching the correct information and then calling the patient back.

  • Attempt call backs daily for each phone note in the clinical check out bucket.

  • Retrieves and responds to messages left on voicemail.

  • Calls or faxes prescriptions to pharmacies in response to refill requests.

  • Checks cardiac Clearance Faxcom folder daily and creates a cardiac clearance phone note.

  • Address and respond to all electronic, faxed and telephone refill requests.

  • Check emails, clinical check out flags, and patient portal messages and respond as needed daily.

Position Requirements


  • Knowledge of Microsoft Office products.

  • Knowledge of HIPAA regulations.

  • Knowledge of business office procedures.

  • Ability to maintain confidentiality.

  • Ability to multi-task.

  • Ability to work in a fast paced-environment and work well under pressure.

  • Ability to work effectively with others.

  • Ability to maintain professionalism at all times.

  • Skill in keyboard typing and use of multi-line telephone system.



  • Minimum of one (1) year cardiac experience in a medical office or health care field preferred.

  • Completion of an accredited Medical Assisting Program or equivalent.

  • Excellent customer service skills.

  • Medical terminology required.

  • Detail oriented.

  • Familiarity with cardiac medications and procedures preferred.

  • Excellent verbal and written communication skills.


Full-Time/Part-Time Full-Time  
Shift Days  
Minimum Education  
Travel Requirements  
Exempt/Non-Exempt Non-Exempt  
Location Peoria Office  
About the Organization Cardiac Solutions is a medical, physician-owned business that provides a comprehensive range of cardiac health services to the general public and referred patients. Founded in 1984 by Dr. Joseph Caplan, our clinics have established a solid reputation for innovative cardiology treatments and personalized cardiovascular care. We are proud of our status as the West Valley's leading cardiology team, specializing in YOUR total heart care. Our board-certified cardiologists always put your treatment and care first, allowing you to have the peace of mind knowing that your heart is in good hands.

With our intensive educational opportunities through nurse-directed clinics, we help prevent the progression of heart disease by offering extensive cardiology testing. Our main goal is to avoid hospital admissions by accurately diagnosing and treating cardiac problems at the earliest possible stage. During this process, you not only build a relationship with your physician, but with the many members of our TEAM, all of whom are focused on YOUR heart health.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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