Share Email Opening Title Customer Service - Order Processing  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Full-Time/Part-Time Full-Time   Description Customer Order Processing (COP)/ Accounting Support/ Office Support: Responsible for entering orders/data, managing customer service issues, and supporting the sales department. Responsible for assisting accounting with basic bookkeeping and accounting tasks Supporting Office Function where needed and directed b CFO Customer Order Processing (COP) Entry and Management of: Incoming Orders Change Orders Blanket Orders COP Acknowledgement Administration of Customer Websites and Portals relevant to the receipt and Acknowledgment of customer orders. Maintenance of Open Order Reports (OOR) related to the receipt and acknowledgement of customer orders. Customer Returns Works closely with Operations and Quality to expedites RMA orders Customer Support Proactive to customer needs and expectations Consistently maintains professionalism in communication with customers Customer correspondence Provides fast and courteous response to customer inquiries both current and past Builds strong relationships and rapport with customers Customer Issue Resolution Interacts with customers to document and get resolution on customer complaints and Issues. Escalates customer questions and complaints when necessary to the appropriate parties Communicates with staff of all customer interactions that may lead to customer dissatisfaction or have been identified as a current complaint Maintains active communication between Customers, Sales, Engineering, Quality and operations Open Order Reports Reconcile open order reports from Key customer accounts. Expedite and follow-up on orders while relaying/communicating information as needed. Flags applicable departments of any issues needing to be resolved Audits COP for accuracy and advises of changes Customer Portals and Websites Administration of all portals and websites related to verification of customer dates and order submittals Shipping Documentation Support Supports the Shipping Department with documentation and back up functions. Prepares Customs Documentation when necessary to ensure that corresponding international documents are complete and handled properly e Coordinates customer submittals for Quali ackets/ order submittals ISO Documentation Maintains information to support ISO documentation per company guidelines. Writes and/or gives expertise to operating instructions pertinent to area of expertise Accounting Daily labor corrections Freight billing management Credit card analysis and vouchering of credit cards   Location Menomonee Falls, WI   This position is currently not accepting applications. To search for an open position, please go to http://pineytechnicalservices.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Customer Service Representative in Lenexa, KS Posted on: 3/9/2023 [Apply Now] Other Jobs Within 60 Miles Controls Engineer in Madison, WI Posted on: 1/12/2023 [Apply Now] Process Technician - Plastics in Madison, WI Posted on: 1/4/2023 [Apply Now] Machinist CNC in Menomonee Falls, WI Posted on: 1/13/2023 [Apply Now] Project and Sales Account Manager in Port Washington, WI Posted on: 2/27/2023 [Apply Now] Quality Technician in Menomonee Falls, WI Posted on: 3/7/2023 [Apply Now] Follow us

 

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