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Customer Service - Order Processing 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Full-Time/Part-Time Full-Time  

Customer Order Processing (COP)/ Accounting Support/ Office Support:

  • Responsible for entering orders/data, managing customer service issues, and supporting the sales department.
  • Responsible for assisting accounting with basic bookkeeping and accounting tasks
  • Supporting Office Function where needed and directed b CFO

Customer Order Processing (COP)

Entry and Management of:

  • Incoming Orders
  • Change Orders
  • Blanket Orders
  • COP Acknowledgement
  • Administration of Customer Websites and Portals relevant to the receipt and Acknowledgment of customer orders.
  • Maintenance of Open Order Reports (OOR) related to the receipt and acknowledgement of customer orders.

Customer Returns

  • Works closely with Operations and Quality to expedites RMA orders

Customer Support

  • Proactive to customer needs and expectations
  • Consistently maintains professionalism in communication with customers
  • Customer correspondence
  • Provides fast and courteous response to customer inquiries both current and past
  • Builds strong relationships and rapport with customers

Customer Issue Resolution

  • Interacts with customers to document and get resolution on customer complaints and Issues.
  • Escalates customer questions and complaints when necessary to the appropriate parties
  • Communicates with staff of all customer interactions that may lead to customer dissatisfaction or have been identified as a current complaint
  • Maintains active communication between Customers, Sales, Engineering, Quality and operations

Open Order Reports

  • Reconcile open order reports from Key customer accounts.
  • Expedite and follow-up on orders while relaying/communicating information as needed.
  • Flags applicable departments of any issues needing to be resolved
  • Audits COP for accuracy and advises of changes

Customer Portals and Websites

  • Administration of all portals and websites related to verification of customer dates and order submittals

Shipping Documentation Support

  • Supports the Shipping Department with documentation and back up functions.
  • Prepares Customs Documentation when necessary to ensure that corresponding international documents are complete and handled properly e Coordinates customer submittals for Quali ackets/ order submittals

ISO Documentation

  • Maintains information to support ISO documentation per company guidelines.
  • Writes and/or gives expertise to operating instructions pertinent to area of expertise


  • Daily labor corrections
  • Freight billing management
  • Credit card analysis and vouchering of credit cards
Location Menomonee Falls, WI  

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