Share Email Opening Title Customer Service Support (Sales Operations Specialist)  About the Organization - Are you looking for a company that values its people? - Are you looking for an opportunity to grow your career at a fast paced and employee focused environment? We are happy you are here! Together, we are on a mission to craft furniture that nourishes connection and builds community - helping our people and customers connect, grow and learn together. As a family-owned business we are able to do this by designing our process around the customer. And we do it all with Michigan-made high-quality furniture, friendly service, and fast lead times. We are committed to making Grand Rapids Chair the best it can be, and we use our values to guide the way and thrive when we all hold ourselves accountable to these key values. We believe that each employee directly contributes to the growth and success of Grand Rapids Chair and we look forward to seeing what we will accomplish together. Go Be Awesome! At Grand Rapids Chair Company, we know that our employees have lives that extend beyond our four walls. So, we provide competitive salaries, excellent benefits, and opportunities to continuously learn and grow professionally. We were even named one of Grand Rapids' Best and Brightest Companies to Work ForŪ. Just like our customers, we want our employees to SIT HAPPY, too. Visit our website at www.grandrapidschair.com/careers for more details.   Description Dog friendly office environment! Career development opportunities.   SUMMARY As part of the Sales Operations Team, this role is an advocate for our customers and works across the company to ensure the very best customer experience through fielding incoming calls and greeting guests, fulfilling all sample chips and literature requests, and entering orders into the ERP system.  The Specialist is a diligent individual who thrives in a fast-paced environment and is focused on accuracy and accountability.  ESSENTAL DUTIES: Answers incoming calls to Sales Operations with professionalism and enthusiasm providing customers a positive experience as the incoming calls are often the first touchpoint customers have with our company.  Fulfill all direct requests for sample chips and literature including managing sample inventory, assembling chip rings, packaging and shipping orders as well as manage the incoming customer sample requests and follow up communication as needed to customers.  Ensures process is documented and efficient. Manages process for fulfilling all Material Bank requests for sample chips, as well as primary contact with Material Bank.  Ensures process is documented and efficient.  Enters orders into the ERP system efficiently and accurately, following up with Account Managers as needed to confirm order details or obtain missing or corrected information. Provide visitor support in alert, outgoing and professional manner that reflects Grand Rapids Chair Company’s quality of service and hospitality. Provide support to Sales and Marketing or other executives as required for customer or other groups of visitors to ensure the event is successful and creates a positive experience and Company image.  This support will include setting up conference rooms and show room to accommodate food and beverage service, ordering food delivery, replenishing food and drink, and clean up.    Performs other duties as assigned.   Position Requirements Ability to work on site Monday through Friday from 8:00 am to 5:00 pm. High School diploma, Associates Degree or some college preferred. Previous customer service, front desk, or other customer facing work experience. Ability to excel in a professional, team based, and fast paced environment.  Attention to detail, ability to follow directions and handle multiple tasks and projects efficiently. Ability to wear many hats. Ability to effectively communicate in English through oral and written communication. Excellent customer service and interpersonal communication skills. Working knowledge of Microsoft Office, including email, Word, and Excel Agile learner, self-starter, strong follow through skills.   Shift Days   Full-Time/Part-Time Full-Time   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Category Sales Operations   This position is currently not accepting applications. To search for an open position, please go to http://GrandRapidsChairCompany.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Human Resources Coordinator in Byron Center , MI Posted on: 2/29/2024 [Apply Now] Welder in Byron Center , MI Posted on: 4/22/2024 [Apply Now] CNC Operator I & II in Byron Center , MI Posted on: 3/4/2024 [Apply Now] Woodworker in Byron Center , MI Posted on: 3/4/2024 [Apply Now]

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