Share Email Opening Title Community Support Specialist (Administrative Assistant) - R2  Category Administration   Description The Management Trust Position Title: Community Support Specialist Location: Tustin, CA Reporting To: Regional Manager Status: Non-Exempt, Full-Time Salary: DOE COMPANY PROFILE: The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team. EMPLOYEE OWNER POSITION PURPOSE: The Community Support Specialist (CSS) is responsible for providing exceptional customer service and quality administrative support to both internal and external clients, including, but not limited to: partnering with Community Association Managers (CAMs), performing special projects/research, and various coverage (i.e. phone). JOB DUTIES AND RESPONSIBILITIES: Respond to phone inquiries using information/guidance from association manuals, CC&Rs, Rules & Regulations, and other administrative documents Partner with CAMs to return calls on their behalf/check voicemail in accordance with guidelines determined by Division Leadership Receive and prepare Architectural Review Applications (ARC) for evaluation by association Board of Directors and/or Committee(s) Process approval/denial of ARC applications, send to homeowners, and file accordingly In coordination with CAMs, setup and maintain association information (Call-To-Action text, CC&R text, etc.) via the Company's proprietary software program Manage work order processes, including entry, follow-up, and closing work order tickets In CAM absences, oversee basic emergency vendor needs (i.e. contacting a plumber for an emergency association need) Program gates, remotes, and other access devices Coordinate and file association facility reservations Prepare letters, memos, forms, and reports for homeowners, Board members, and vendors Update and print correspondence summaries as well as log-in proxy ballots for annual, turnover, and budget meetings Attend periodic meetings for minute taking, and others (such as annual) to assist with balloting and check-in, as approved by your Supervisor Assist CAMs with meeting follow-up action items, including compliance letters (including one-offs) Assist CAMs with special projects for association needs, including research and custom administrative work; this may include participating in occasional site inspections Send Board anniversary and birthday cards Maintain Welcome Packet materials for new homeowners and our tracking system; coordinate this process with Accounting team members Prepare notices, newsletters, flyers, and other documents for internal and external needs Box/archive end-of-year documentation Depending on location, may be required to provide periodic relief for Division Receptionist (if Receptionist is absent, during lunch periods, etc.) Other duties and special projects as assigned QUALIFICATIONS: High School Diploma (or equivalent); Associate's Degree preferred Proficiency in administrative support - generally between 1-4 years, depending on the position level Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus Conflict resolution skills Ability to meet deadlines and address time-sensitive issues Superior multi-tasking skills Excellent written and verbal communication Ability to provide high-level customer service with astute attention to detail and organization Must be a team player Ability to manage workflow amid shifting priorities Willing to learn Company process and procedures, and learn/use proprietary software Adaptable and dependable with a solid attendance record Professional and respectful demeanor with all internal and external customers at all times ESSENTIAL FUNCTIONS: Use standard office equipment, including: computer, phone, copier/scanner, etc. Be stationary for periods of time Relocate up to (25) pounds Travel to and from offsite locations SUPERVISES OTHERS? IF SO, LIST: None SCHEDULE & TRAVEL: Monday-Friday from approx. 8:00 am-5:00 pm This position may require occasional long hours to meet business needs The Management Trust is an Equal Opportunity employer. We celebrate and support diversity. TMT reserves the right to modify this job description at any time based on business need.   Division TMT-01-SOUTHERN CALIFORNIA   Location CA - IRVINE - BRANCH (DIV 01/SOCAL)   EOE Statement We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate and support diversity. The Management Trust reserves the right to modify any job description at any time based on business need.   Email None Specified  This position is currently not accepting applications. To search for an open position, please go to http://TheManagementAssociationInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Division Receptionist (Temporary Assignment) - R1 in IRVINE, CA Posted on: 3/30/2023 [Apply Now] Administrative Support (Operations Systems Assistant) - R2 in IRVINE, CA Posted on: 3/30/2023 [Apply Now] Community Support Specialist (Administrative Assistant) in SACRAMENTO, CA Posted on: 3/28/2023 [Apply Now] Lifestyle Director - R1 in AURORA, CO Posted on: 3/24/2023 [Apply Now] Community Support Specialist (Administrative Assistant) in Palm Desert, CA Posted on: 3/24/2023 [Apply Now] Other Jobs Within 60 Miles Customer Experience Specialist - R1 in CORONA, CA Posted on: 3/21/2023 [Apply Now] Division Receptionist (Temporary Assignment) - R1 in IRVINE, CA Posted on: 3/30/2023 [Apply Now] Administrative Support (Operations Systems Assistant) - R2 in IRVINE, CA Posted on: 3/30/2023 [Apply Now] Escrow Specialist in CORONA, CA Posted on: 3/29/2023 [Apply Now] Regional Manager in CERRITOS, CA Posted on: 3/24/2023 [Apply Now] Follow us See who works here:

 

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