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Support Engineer 

Category Engineering  

NetSPI is a dynamic cyber security company headquartered in Minneapolis. We are a recognized leader in penetration testing and attack surface management. We specialize in premier offensive security testing, delivered by security experts, through a modern and unforgettable customer experience. NetSPI is going through a period of hypergrowth and to keep up with demand we are always looking for innovative minds to join us in helping the largest organizations in the world protect their technology and data from cyber threats. If you thrive in a collaborative setting and enjoy working with best-in-class technology and people, we want to meet you!

The Support Engineer will be responsible for working with clients, services team, and project management on NetSPI Resolve installation, configuration, customizations, troubleshooting and support.


Primary Duties:

  • Assist clients with installing, configuring, and operating NetSPI Resolve PTaaS solutions
  • Provide recommendations on deployment, configuration, and use of Resolve in client environment
  • Conduct needs analysis with client to determine technical requirements and specifications of post-sales engagements in line with NetSPI best practices
  • Develop monitoring solutions for linux systems
  • Develop and maintain positive relationships with clients, including on-going training and mentorship
  • Act as escalation point in Resolve issues
  • Manage multiple concurrent issues
  • Document solutions in a knowledge base of know support issues or support solutions



  • 3+ years of hands-on experience in Information Security
  • Strong understanding of penetration testing, application security, and vulnerability assessments
  • In-depth knowledge of networks, Linux/Unix and Windows administration, and system configuration
  • SQL knowledge including PostgreSQL databases
  • Scripting experience with Java/Ruby/Python
  • Experience with Cloud Computing
  • Experience in consuming REST/SOAP services
  • Excellent communication skills, including issue tracking, triaging, and crisis management
  • Bachelor’s Degree in Computer Science, IT, MIS, Math or Science
  • Experience in troubleshooting issues in a complex environment


Preferred Qualifications:

  • Experience with Java EE applications
  • Experience in a helpdesk environment
  • Experience writing technical documentations



Location Minneapolis  
About the Organization NetSPI is a fast-growing, dynamic cybersecurity company headquartered in the North Loop of Minneapolis. As the leader in vulnerability orchestration and security testing, we're continually growing, and we pride ourselves on keeping absolutely current and cutting-edge in everything we do.  
Email None Specified 

supervisorUID None Specified 

This position is currently not accepting applications.

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