No Automotive Experience Necessary! Zimbrick has an entry level position for a customer service expert who is looking to build a career with excellent opportunity for advancement. If you are an exceptional, innovative and passionate individual looking to grow, we are looking for you!
Digital technology is changing the automotive industry. Digital services and channels allow us to create exceptional virtual experiences with our customers from wherever it is they need us. Our Digital Service Advisors are the virtual point of contact for Zimbrick customers needing assistance with their vehicle: from education on feature operation, maintenance and repairs, to appointments, follow up, deferred service and issue resolution.
What You Will Do
Provide exceptional service and customer interaction through an Omni-channel solution (phone calls, emails, chat, SMS/text).
Utilizing strong listening/comprehension and interpersonal skills, you will assess the customer’s needs, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-centric focus.
Document customer concerns, determine if a virtual or in person solution is required, execute the solution with our service teams.
Guide customers through the vehicle service process by responding efficiently, accurately, and courteously.
Resolve customers’ challenges with the best solutions by using all resources. Understanding the range of products and services available to offer guests options tailored specifically to meet their automotive needs.
What You Will Bring
An outgoing personality with strong people and listening skills.
Attention to detail, pride in your work, strong work ethic and a team-player attitude.
Proficiency in operating and navigating multiple PC-based programs at one time.
Proactive in problem solving and dedicated to customer service.
Ability to demonstrate Zimbrick’s Core Values every day.
What We Provide
Award winning dealership
Paid training and development
Flexible schedules within core business hours
Stable and experienced management
Full benefits package, including 401k, match and profit sharing
Pick your path advancement opportunities